Richard S Wellins, William C Byham, George R Dixon

Inside Teams

• Broschiertes Buch

Produktbeschreibung

A rich expose of twenty of the world's best team-based companies and a critical tool for anyone using teams as an integral part of reengineering initiatives. Each case history takes you behind the scenes for an in-depth look at the key practices used by such companies as Colgate-Palmolive, Miller Brewing Company, Texas Instruments, and Westinghouse Electric to successfully implement empowered teams--from gaining senior management support to designing team selection and training systems.

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Produktdetails

• Verlag: Wiley
• Seitenzahl: 416
• Erscheinungstermin: 19. April 1996
• Englisch
• Abmessung: 229mm x 153mm x 27mm
• Gewicht: 522g
• ISBN-13: 9780787902452
• ISBN-10: 0787902454
• Artikelnr.: 22739441

Autorenporträt

RICHARD S. WELLINS Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). WILLIAM C. BYHAM Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham). GEORGE R. DIXON Richard S. Wellins is senior vice president of programs and marketing for Development Dimensions International (DDI), a world leader in providing human resource programs and service designed to create high-performance organizations. He is lead author of Empowered Teams (1991) and coauthor of Leadership Trapeze: Strategies for Leadership in Team-Based Organizations (1994), both from Jossey-Bass. Willaim C. Byham is president and CEO of DDI and coauthor of such bestselling books as Zapp! The Lightning of Empowerment (1990) and its sequel, HeroZEmpower Yourself, Your Coworkers, Your Company (1994). George R. Dixon is a business writer, researcher, and communications consultant. His books include What Works at Work (1988) and Shogun Management (1993, with W. C. Byham).

Inhaltsangabe

1. Introduction: A Guide to Benchmarking World-Class Work Teams.
Part One: Start-Up and Early Stages.
1. Focusing on the Patient to Meet the Challenges of Health Care Reform,
Cape Coral Hospital.
2. The Evolving Role of Leadership in Creating Flexible, Productive Teams,
Development Dimension International.
3. Keeping in Step with a Rapidly Changing Market, K Shoes, Ltd.
4. Building Teams from the Ground Up by Developing New Team Skills, Miller
Brewing Company.
5. Streamlining Business Processes to Stay Competitive, Mine Safety
Appliances Company.
6. Making a Commitment to Involve Everyone in the Change, Pzifer, Inc.
7. Using Teamwork to Redesign Core Processes, Sterling Winthrop, Ltd.
8. Driving Reengineering Through Empowered Teams, UCAR Carbon.
Part Two: Experienced and Maturing Stages.
9. Teams in Fast Forward: Building Commitment Quickly, Ampex Systems.
10. Gaining Business Focus Through Mini-Enterprise Units, Bord na MonaPeat
Energy Division.
11. The Plant Start-Up That Became the Model for High-Performance Teams,
Colgate-Palmolive Company.
12. Making Teams Work in Union and Nonunion Facilities, Hannaford Brothers
Company.
13. Project-Based Teams: Creating Flexibility and Focus in a Matrix
Environment, Harris Corporation.
14. Achieving Customer Satisfaction by Managing the Whole Business with
Teams, Kodak Customer Assistance Center.
15. Using Total Quality Management as the Foundation for Teams, Milwaukee
Insurance Company.
16. How Empowered Teams Helped Win the Malcolm Baldrige Award, Eastman
Chemical Company.
17. The Baldrige and Beyond: Sustaining Systemwide Reengineering and
Empowerment, Texas InstrumentsDefense Systems and Electronics Group.
18. The Language of Teams Can Be Spoken Anywhere, Texas
InstrumentsMalaysia.
19. Aligning Systems to Keep Teams on the High-Performance Track,
Westinghouse Electronic Assembly Plant.
20. Leading Teams: Transforming Managers into Coaches, Wilson Sporting
Goods Company.
Part Three: Lessons Learned.
21. Taking a Deeper Look Inside Teams: A Summary of Best Practices.
22. The Future of Teams: Predictions About the Journey Toward Empowerment.

Rezensionen

"The final word on teams."

``An excellent book for benchmarking empowered teams withinworld-class organizations without ever leaving your desk.'' (FredEintracht, team leader, Texas Instruments, Defense Systems andElectronics Group, High-Performing Organizations Development)

"For those readers grappling with implementing teams, Inside Teamsis worth its weight in benchmarking funds."

``A very valuable resource! Kraft General Foods Customer SupportServices have used numerous practical, real-life examples from thisbook to help our internal customers understand the teams processand realize what business results they can expect from implementingteams.'' (Nicholas Bridges, Director of Training, Kraft GeneralFoods, Customer Support Services)

"An invaluable guide. . . . Whether or not companies used teamworkto redesign core processes or to gain business focus andcompetitive advantage, getting a behind-the-scenes look at theirpractices is an enlightening journey."

``A wonderfully succinct study of team implementationin a varietyof company culturesoffering valuable insights into some of thelatest technologists available in team system designs.'' (Lee D.Ashton, Vice President of Human Resources, Maplehurst)