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This book is about public institutions and their capacity to provide services to the public. In comparing the institutional capacity of different local government agencies to deliver services to the public, the book examines the institutional capacity of local government agencies in Indonesia and the role internal and external factors play in determining the service delivery capacity of public organisations. Internal factors refer to the organisational structure, managerial practices and the management of human resources in public organisations. External factors refer to the degree of…mehr

Produktbeschreibung
This book is about public institutions and their capacity to provide services to the public. In comparing the institutional capacity of different local government agencies to deliver services to the public, the book examines the institutional capacity of local government agencies in Indonesia and the role internal and external factors play in determining the service delivery capacity of public organisations. Internal factors refer to the organisational structure, managerial practices and the management of human resources in public organisations. External factors refer to the degree of bureaucratic and political accountability as well as the level of competition experienced by government agencies. This book enriches the existing development literature by developing our understanding of the ways in which internal and external factors strengthen or weaken the capacity of public sector institutions.
Autorenporträt
Amir Imbaruddin is Lecturer and Deputy Chairman at School of
Public Administration. His research and teaching and
consultancy focus on public management, decentralization and
anti-corruption. He has taught in the government training
centres and has also done consultancy works with international
donors like WB,GTZ, USAID,and AusAID.