Titus De Silva

Integrating Business Management Processes

Volume 2: Support and Assurance Processes

• Gebundenes Buch

Produktbeschreibung

This volume provides a comprehensive coverage of the key support and assurance processes and shows how organizations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 288
• Erscheinungstermin: 19. August 2020
• Englisch
• Abmessung: 254mm x 178mm x 19mm
• Gewicht: 785g
• ISBN-13: 9780367485481
• ISBN-10: 0367485486
• Artikelnr.: 60008287

Autorenporträt

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.

Inhaltsangabe

Part One Support Processes 1 Document control 2 Communication 3 Marketing 4
Information systems and technology 5 Human resource management 6 Skills and
tools for management systems 7 Training and development 8 Customer
relations management 9 Knowledge management 10 Financial management Part
Two Assurance Processes 11 Management reviews 12 Measurement and analysis
13 Audits Appendix 1: Abbreviations and acronyms

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Part One Support Processes 1 Document control 2 Communication 3 Marketing 4 Information systems and technology 5 Human resource management 6 Skills and tools for management systems 7 Training and development 8 Customer relations management 9 Knowledge management 10 Financial management Part Two Assurance Processes 11 Management reviews 12 Measurement and analysis 13 Audits Appendix 1: Abbreviations and acronyms