Titus De Silva

Integrating Business Management Processes

Volume 2: Support and Assurance Processes

• Broschiertes Buch

Produktbeschreibung

Integrating Business Management Processes: Volume 2: Support and Assurance Processes (978-0-367-48548-1)

Shelving Guide: Business & Management

The backbone of any organisation is its management system. It must reflect the needs of the organisation and the requirements of its customers. Compliance with legal requirements and ethical environmental practices contributes towards the sustainability of the management system. Whatever the state of maturity of the management, this book, one of three, provides useful guidance to design, implement, maintain and improve its effectiveness.

This volume provides a comprehensive coverage of the key support and assurance processes. Topics include document control, communication, marketing, information systems and technology, human resource management, training and development, customer relations management, financial management and measurement and analysis to name a few.

This book, with its series of examples andprocedures, shows how organisations can benefit from satisfying customer requirement and the requirements of ISO standards to gain entry into lucrative markets.

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an advisor to the newly established National Medicines Regulatory Authority (NMRA) in Sri Lanka.

Produktdetails

• Verlag: Productivity Press / Taylor & Francis
• Seitenzahl: 328
• Erscheinungstermin: 1. Februar 2022
• Englisch
• Abmessung: 254mm x 178mm x 18mm
• Gewicht: 610g
• ISBN-13: 9780367529970
• ISBN-10: 0367529971
• Artikelnr.: 62573802

Autorenporträt

Titus De Silva is a consultant in management skills development, pharmacy practice, quality management and food safety and an Advisor to the newly established National medicines Regulatory Authority (NMRA) in Sri Lanka.

Inhaltsangabe

Part One Support Processes 1 Document control 2 Communication 3 Marketing 4 Information systems and technology 5 Human resource management 6 Skills and tools for management systems 7 Training and development 8 Customer relations management 9 Knowledge management 10 Financial management Part Two Assurance Processes 11 Management reviews 12 Measurement and analysis 13 Audits Appendix 1: Abbreviations and acronyms

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Part One Management Processes 1 History 2 Impact of manufacturing systems
on business performance 3 Strategic planning 4 Risk Management 5 Good
Manufacturing Practices Part Two Core Processes 6 Purchasing 7 Production
and provision of services 8 New product development 9 Warehousing 10 Sales
11 Initial environmental review 12 Impact of business and industry on the
environment 13 Environmental aspects and impacts 14 Food safety and
principles of HACCP 15 Application of HACCP Appendix 1: Abbreviations and
acronyms