Integrity Service - Willingham, Ron
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Every company today recognises the importance of good customer service and pays lip service to the concept of putting the customer first. Why, then, asks bestselling author Willingham, do so many people have such terrible experiences interacting with service providers? And how can businesses train employees to offer customers the courtesy and attention that they deserve? Willingham, whose seminars and training sessions have helped big companies around the world challenge and change their employees, offers a new and subtler way of looking at customer service. INTEGRITY SERVICE brings the 'whole…mehr

Produktbeschreibung
Every company today recognises the importance of good customer service and pays lip service to the concept of putting the customer first. Why, then, asks bestselling author Willingham, do so many people have such terrible experiences interacting with service providers? And how can businesses train employees to offer customers the courtesy and attention that they deserve? Willingham, whose seminars and training sessions have helped big companies around the world challenge and change their employees, offers a new and subtler way of looking at customer service. INTEGRITY SERVICE brings the 'whole person' into the service experience, showing that good customer relationships grow from employees' inner beliefs about who they are and what it's possible for them to achieve. INTEGRITY SERVICE presents fundamental principles that lead to individual success and gives readers specific action guidelines to practice on and off the job. Willingham's proven success through his seminars and programmes ensures that the hands-on help in this book will bring employees and managers to a new level of understanding of the nature of service.
Autorenporträt
Willingham, Ron
Ron Willingham is founder and CEO of Integrity Systems, Inc., an international training and development company with more than 1.5 million graduates in 80 nations. His organization is the leader in helping organizations succeed with ethical, values-driven people-development strategies. Integrity Systems's client list reads like a Who's Who of business: Johnson & Johnson, American Red Cross, IBM, The Guardian Life Insurance Company, Principal Financial Group, Franklin Templeton, and more than 2,000 others. He is the author of Integrity Service and Integrity Selling for the 21st Century. Willingham lives in Phoenix, Arizona.
Rezensionen
"A tremendously enriching book filled with deep-rooted, unchanging principles that work. Trust, the glue of life, is founded on integrity."
-- Dr. Stephen R. Covey, author of The 7 Habits of Highly Effective People and The 8th Habit: From Effectiveness to Greatness