Ieva Kukule

Internal Communication Crisis

Impact on organisation's performance

• Broschiertes Buch

Produktbeschreibung

The aim of this research is to study how internal communication inefficiency can, if at all, lead to organisational crisis. An answer to this question was found by studying theory and previous empirical research on internal communication and organisational crisis. As a result of a detailed theory analysis and study of a real life case, a new concept - "internal communication crisis" - was identified upon carrying out this research. Also it was established that internal communication crisis is resulting from asymmetrical formal internal communication, lack of leadership, weak organisational culture, lack of values and also active grapevine communication. This research found that internal communication crisis is directly related to an organisational crisis because there is a high possibility that in the alternative decision-making process, established as a result of an internal communication crisis, employees try to solve organisational problems by involving external stakeholders.

Produktdetails

• Verlag: LAP Lambert Academic Publishing
• Seitenzahl: 120
• Erscheinungstermin: 17. Februar 2014
• Englisch
• Abmessung: 220mm x 150mm x 8mm
• Gewicht: 176g
• ISBN-13: 9783659126710
• ISBN-10: 3659126713
• Artikelnr.: 40525927

Autorenporträt

Ieva Kukule is a consultant delivering services in strategic communication, internal communication, organisational culture, leadership, stakeholder relations and employee engagement. She is a lecturer at Vidzeme University of Applied Sciences and currently she is doing her doctoral studies at Riga International School of Economics and Business Adm