International Certification and Standardization in Tourism - Rogova, Anna
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The manual examines the main terminological issues of standardization in the field of tourism and hospitality, issues of ensuring the safety and quality of tourist services, the concept of an organization's standard as the basis for ensuring the quality of services provided and the development of network enterprises.The work highlights an urgent topic - the organization of the work of tourism enterprises with limited mobility groups of the population, describes the requirements for the provision of services to them and the qualifications of personnel. Organization of recreation and health…mehr

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Produktbeschreibung
The manual examines the main terminological issues of standardization in the field of tourism and hospitality, issues of ensuring the safety and quality of tourist services, the concept of an organization's standard as the basis for ensuring the quality of services provided and the development of network enterprises.The work highlights an urgent topic - the organization of the work of tourism enterprises with limited mobility groups of the population, describes the requirements for the provision of services to them and the qualifications of personnel. Organization of recreation and health improvement of children, organization of outdoor activities and requirements for personnel - the organizers are spelled out in the national state standards. The classification of objects of the tourism industry is presented: hotels and other facilities for accommodating tourists, beaches and ski slopes.The manual will be useful for students studying in the areas of training "Service", "Tourism","Management in tourism", "Management in the hospitality industry","Hotel business", as well as employees of the tourism industry, tourism departments of administrations of territories and regions.
Autorenporträt
Rogova A.V. - Doctora en Sociología, directora de programas educativos conjuntos del Departamento de Turismo Internacional y Hostelería de la Universidad Estatal de Investigación de Belgorod.