"Is this new edition an improvement? The answer must be an emphatic yes. The first edition was magnificent..." (Cybernetics & Human Knowing, Exeter UK, Nr.1-2, 2005) "... highly recommended encyclopedia by Francois'! All municipal and education/training-related libraries must have a copy!" (Journal of Documentation, West Yorkshire, Nr. 5, 2005) "...this very valuable work" (Kybernetes, Bradford, Nr. 1+2, 2006)