Best-managed crises can bring positive recognition and enhance an organization's value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers' fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and…mehr
Best-managed crises can bring positive recognition and enhance an organization's value; worst-managed crises can snuff its viability. Numerous books have been written on the topic, but many lack rigor: prescriptions are untested and quick fixes are based on elevating the readers' fears. The International Handbook of Organizational Crisis Management reflects the latest understanding of this field from prominent scholars and practitioners around the globe. Pushing the boundaries of crisis management research and practice, this book offers new frameworks and findings that capture insights and guidance for researchers and executives. Today's crises require no less. Novel and poorly understood technologies, globalization, changing political climates, and a shifting social landscape are just a few of the forces currently changing the ways in which organizations experience crises. The International Handbook of Organizational Crisis Management is a grounded cross-section of informed perspectives, a leading edge overview of the field of crisis management that will be useful to researchers and thoughtful practitioners.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Christine Pearson is Professor of Management - Global Business at Thunderbird, The School of Global Management. Prior to joining Thunderbird, Pearson was a professor at the Kenan-Flagler Business School (University of North Carolina) and the Ivey Business School (University of Western Ontario), and she was the Associate Director and Senior Research Scientist of the Center for Crisis Management (University of Southern California). Additionally, she has held Visiting Professor appointments in Hong Kong, France and Brazil. Pearson studies two related workplace phenomena: organizational crisis management and dysfunctional behavior in organizations (i.e., as incivility/aggression/violence). Her research has been featured in over 400 international/national/regional media outlets through television, radio and print press. She has consulted about crisis management with organizations such as Pepsico, Dow, Clorox, Mobil, Transamerica, Kraft, LAPD, Red Cross, BellSouth and Nortel. In this role, she has helped organizations plan for, avert, and contain crises such as workplace homicide, product tampering, executive kidnapping, product recalls, consumer fraud and aircraft accidents. Her research has appeared in Harvard Business Review, Academy of Management Review, Organizational Dynamics, Academy of Management Executive, Organization Science, and Human Relations. She is currently writing her fifth book, HUH? Workplace Incivility, Its Causes, Consequences and Cures.
Inhaltsangabe
Introduction I. New Risks, New Crises, New Dangers Chapter 1: Organizations in World Risk Society - Ulrich Beck & Boris Holzer Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders - Romain Laufer Chapter 3: Understanding and Managing Crises in an "Online World" - Sarah Kovoor-Misra & Manavendra Misra II. New Crises, New Meaning Chapter 4: Organizational Sensemaking During Crisis - Karlene H. Roberts, Peter Madsen, & Vinit Desai Chapter 5: Crisis Sensemaking and the Public Inquiry - Robert P. Gephart, Jr. Chapter 6: A Cognitive Approach to Crisis Management in Organizations - Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq III. New Crises, New Barriers Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs - Ian I. Mitroff Chapter 8: A Passion for Imperfections: Revisiting Crisis Management - Christophe Roux-Dufort Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations - Toshihiko Hagiwara Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK¿s Soccer Industry - Dominic Elliott & Denis Smith IV. New Crises, New Solutions Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations - Judith Clair & Sandra Waddock Chapter 12: Crisis Management Simulations: Flaws and Remedies - Bertrand Robert & Christopher Lajtha Author Index Subject Index About the Editors About the Contributors
Introduction I. New Risks, New Crises, New Dangers Chapter 1: Organizations in World Risk Society - Ulrich Beck & Boris Holzer Chapter 2: Crisis Management and Legitimacy: Facing Symbolic Disorders - Romain Laufer Chapter 3: Understanding and Managing Crises in an "Online World" - Sarah Kovoor-Misra & Manavendra Misra II. New Crises, New Meaning Chapter 4: Organizational Sensemaking During Crisis - Karlene H. Roberts, Peter Madsen, & Vinit Desai Chapter 5: Crisis Sensemaking and the Public Inquiry - Robert P. Gephart, Jr. Chapter 6: A Cognitive Approach to Crisis Management in Organizations - Jean-Marie Jacques, Laurent Gatot & Anne Wallemacq III. New Crises, New Barriers Chapter 7: The Psychological Effects of Crisis: Deny Denial --- Grieve Before a Crisis Occurs - Ian I. Mitroff Chapter 8: A Passion for Imperfections: Revisiting Crisis Management - Christophe Roux-Dufort Chapter 9: The Eight Characteristics of Japanese Crisis-Prone Organizations - Toshihiko Hagiwara Chapter 10: Voices From the Terrace: From "Mock Bureaucracy" to Learning From Crisis" Within the UK¿s Soccer Industry - Dominic Elliott & Denis Smith IV. New Crises, New Solutions Chapter 11: A "Total" Responsibility Management Approach to Crisis Management and Signal Detection in Organizations - Judith Clair & Sandra Waddock Chapter 12: Crisis Management Simulations: Flaws and Remedies - Bertrand Robert & Christopher Lajtha Author Index Subject Index About the Editors About the Contributors
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