This book explores the key features of the skills we use in communicating and provides a framework for understanding how we use language and body language to communicate with others in every day situations.
This book explores the key features of the skills we use in communicating and provides a framework for understanding how we use language and body language to communicate with others in every day situations.
Peter Hartley is Senior Academic in Communication Studies at the School of Cultural Studies, Sheffield Hallam University.
Inhaltsangabe
Introduction Understanding interpersonal communication Chapter 1 Defining what we mean by interpersonal communication Chapter 2 The process of interpersonal communication Chapter 3 The skills of interpersonal communication Chapter 4 Communication skills in context The components of interpersonal communication Chapter 5 The social context Chapter 6 Social identity Chapter 7 Social perception Chapter 8 Codes 1 Chapter 9 Using codes 2 Issues and controversies in interpersonal communication Chapter 10 How useful are 'popular' models of interpersonal communication? Chapter 11 Do men and women communicate differently? Chapter 12 Does assertiveness work? Going beyond interpersonal communication Chapter 13 Communication and groups Chapter 14 Final thoughts
Introduction Understanding interpersonal communication Chapter 1 Defining what we mean by interpersonal communication Chapter 2 The process of interpersonal communication Chapter 3 The skills of interpersonal communication Chapter 4 Communication skills in context The components of interpersonal communication Chapter 5 The social context Chapter 6 Social identity Chapter 7 Social perception Chapter 8 Codes 1 Chapter 9 Using codes 2 Issues and controversies in interpersonal communication Chapter 10 How useful are 'popular' models of interpersonal communication? Chapter 11 Do men and women communicate differently? Chapter 12 Does assertiveness work? Going beyond interpersonal communication Chapter 13 Communication and groups Chapter 14 Final thoughts
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