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Cloud computing is widely regarded as one of the most disruptive technologies of the 21st century. As with any new technology that finds itself in widespread use, this, too, needs careful assessment and a pellucid understanding of what it offers to enterprises and individuals alike. This book has been authored to meet one of such requirements that encompass the service levels expected out of implementing this technology. The book provides an insight into how service level agreements are created and managed in cloud data centers and related environments.