For introductory courses in hospitality. An engaging introduction to hospitality, for tomorrow's leaders Introduction to Hospitality is a lively, comprehensive survey of the world's largest industry: hospitality. Students explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas. A core goal is to help students advance their hospitality career. In that spirit, Walker offers lively material and interesting features to facilitate learning. The 9th Edition maintains its five-part organization, and…mehr
For introductory courses in hospitality. An engaging introduction to hospitality, for tomorrow's leaders Introduction to Hospitality is a lively, comprehensive survey of the world's largest industry: hospitality. Students explore the vibrant inner workings of each hospitality segment, including lodging, restaurants, tourism, recreation, attractions, clubs and managerial areas. A core goal is to help students advance their hospitality career. In that spirit, Walker offers lively material and interesting features to facilitate learning. The 9th Edition maintains its five-part organization, and features an all-new chapter on cruising. All chapters are updated to include COVID-19 implications, as well as What do you think? critical-thinking discussion questions.
About our author Dr. John R. Walker, DBA, FMP, CHA, is the McKibbon Professor of Hotel and Restaurant Management at the University of South Florida and a Fulbright Senior Specialist. John's years of industry experience began with management training at the Savoy Hotel London. This was followed by terms as food and beverage manager, assistant rooms division manager, catering manager, and general manager with Grand Metropolitan Hotels, Selsdon Park Hotel, Rank Hotels, Inter-Continental Hotels and the Coral Reef Resort, Barbados, West Indies. John has taught at two- and four-year schools in Canada and the United States. In addition to being a hospitality management consultant and text author, he has been published in The Cornell Hotel Restaurant Administration Quarterly, The Hospitality Educators Journal, and the New York Times. He is a 10-time recipient of the President's Award for teaching, scholarship and service, and he has received the Patnubay Award for exemplary professional performance through teaching and authorship of tourism and hospitality publications. John is an editorial advisory board member for Progress in Tourism and Hospitality Research. He is a past president of the Pacific Chapter of the Council on Hotel, Restaurant, and Institutional Education (CHRIE). He is a certified hotel administrator (CHA) and a certified foodservice management professional (FMP). John is married to Josielyn T. Walker, and they have twins, Christopher and Selina. The Walkers live in Sarasota, Florida.
Inhaltsangabe
PART I: INTRODUCING HOSPITALITY AND LODGING 1. Introducing Hospitality 2. The Hotel Business 3. Rooms Division 4. Hotel Food and Beverage PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES 1. Beverages 2. The Restaurant Business 3. Restaurant Management 4. Managed Services PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING 5. Tourism 6. Recreation, Attractions, and Clubs 7. Gaming Entertainment 8. Cruising PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT 9. Meetings, Conventions, and Expositions 10. Events 11. Leadership, Management, and Marketing PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY 12. Planning 13. Organizing 14. Communication and Decision-Making 15. Control
PART I: INTRODUCING HOSPITALITY AND LODGING 1. Introducing Hospitality 2. The Hotel Business 3. Rooms Division 4. Hotel Food and Beverage PART II: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES 1. Beverages 2. The Restaurant Business 3. Restaurant Management 4. Managed Services PART III: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING 5. Tourism 6. Recreation, Attractions, and Clubs 7. Gaming Entertainment 8. Cruising PART IV: ASSEMBLIES, EVENTS, ATTRACTIONS, LEADERSHIP, AND MANAGEMENT 9. Meetings, Conventions, and Expositions 10. Events 11. Leadership, Management, and Marketing PART V: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY 12. Planning 13. Organizing 14. Communication and Decision-Making 15. Control
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