Andere Kunden interessierten sich auch für
![Implementing Effective IT Governance and IT Management]( "Implementing Effective IT Governance and IT Management")
Implementing Effective IT Governance and IT Management64,99 €![Governance and Management in Higher Education]( "Governance and Management in Higher Education")
Governance and Management in Higher Education132,99 €![Classroom Management]( "Classroom Management")
Classroom Management30,99 €![Magical Management in the Classroom]( "Magical Management in the Classroom")
Magical Management in the Classroom66,99 €![Talent Management in Higher Education]( "Talent Management in Higher Education")
Talent Management in Higher Education35,99 €![The Elements of Skill: A Conscious Approach to Learning]( "The Elements of Skill: A Conscious Approach to Learning")
The Elements of Skill: A Conscious Approach to Learning12,99 €![Dynamic Management and Leadership in Education]( "Dynamic Management and Leadership in Education")
Dynamic Management and Leadership in Education58,99 €
The revised standard for Service Management, ISO/IEC 20000-1: 2018 is the third version of the international standard for service management, replacing the 2011 edition. It provides requirements for the planning, design, transition, delivery and improvement of a Service Management System, which is the coordinated set of policies, processes, organisational structure and people to manage services.This book introduces the ISO/IEC 20000-1 standard as well as providing extensive practical advice on implementing an SMS that conforms to the requirements. It does so by referring to the ISO/IEC 20000-1:2018 documentation toolkit, which is separately available and contains dozens of templates that allow you to provide the documented evidence necessary.