ITSM Implementation Methodology Based on ITIL V3
Mostafa Mohamed AlShamy
Broschiertes Buch

ITSM Implementation Methodology Based on ITIL V3

Implemented methodology for companies in the Middle East region which intend to implement ITSM based on ITIL V3

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This book is intended to cover the concept of ITIL v3 and how to implement it in order to increase the efficiency of any IT corporate and to help the corporate employees to do their work easily and its clients to feel the quality of services provided to them. ITIL is considered now as the de facto standard framework for ITSM in organizations which operate their business based on IT infrastructure and services. ITIL v3 was implemented in western organizations but still it is a new framework for the Egyptian and Arabian environment. The best proof of the lack of ITSM in the Arab region is that t...