This innovative work of fiction demonstrates how ITIL(R) best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs.
This innovative work of fiction demonstrates how ITIL(R) best practice can ensure the success of your IT process implementation projects. It is based on real-life, up-to-date situations and offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs.
Jared Carstensen is an internationally recognised and renowned information security specialist working for Deloitte & Touche. He is a certified industry professional by the International Information Systems Security Consortium (ISC)2, Information Systems Audit and Control Association (ISACA), British Standards Institute (BSI), Cloud Security Alliance (CSA), City & Guilds, and the NCC (UK). Jared has contributed and led projects for numerous Fortune 500 companies, government and state bodies, financial institutions, large multinationals, intelligence and law enforcements bodies, and blue-chip firms around the world. These include projects in Ireland, the United Kingdom, the United Arab Emirates, Nigeria, South Africa and the United States. Jared has also led a number of highly complex flagship projects in West Africa, South Africa and the United States. He regularly contributes as a member of the following organisations - International Information Systems Security Consortium (ISC)2, Information Systems Audit and Control Association (ISACA), the British Standards Institute (BSI), and Standards.org. Jared has been a featured speaker at numerous international events on security and best-practice related topics, and was selected as a member of the IT Governance Expert Panel (10+ Domains) and an advisory panel member for Standards.org. JP Morgenthal is one of the world's foremost experts in IT strategy and Cloud Computing. He has been applying technology solutions to complex business problems for more than 25 years. He is a respected author and is the Lead Cloud Computing Editor for InfoQ. JP is also President of the Cloud Security Alliance Washington DC, USA Chapter. Bernard Golden is the CEO of HyperStratus, a Silicon Valley Cloud Computing consultancy which works with clients throughout the world. Bernard is the Cloud Computing Advisor for CIO Magazine and an award-winning blogger. He has been described as a Top 100 'Most Powerful Voice' in security. He is a well-known writer and speaker on Cloud Computing.
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