J. M. Juran

Juran on Quality by Design

The New Steps for Planning Quality Into Goods and Services

• Gebundenes Buch

Produktbeschreibung

Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map.

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Produktdetails

• Verlag: Simon & Schuster
• Seitenzahl: 538
• Erscheinungstermin: 4. Mai 1992
• Englisch
• Abmessung: 240mm x 161mm x 33mm
• Gewicht: 966g
• ISBN-13: 9780029166833
• ISBN-10: 0029166837
• Artikelnr.: 21050037

Autorenporträt

J. M. Juran is the founder and Chairman Emeritus of Juran Institute, Inc. He is the author of Juran on Planning for Quality and Juran on Leadership for Quality (both Free Press) and has received over thirty awards and medals for his innovations and contributions in quality control.

Inhaltsangabe

Preface and Acknowledgments
1. How to Think About Quality Planning
2. Establish Quality Goals
3. Identify the Customers
Appendix: Then and Now in Quality Control
4. Determine Customer Needs
5. Provide Measurement
6. Develop Product Features
7. Develop Process Features
8. Develop Process Controls: Transfer to Operations
9. Strategic Quality Planning
10. Multifunctional Quality Planning
11. Departmental Quality Planning
12. The Data Base, Motivation, Training
13. Quality Planning for the Taurus: Case Example
14. Decisions for the Consumer Price Index:
Case Example
15. Replanning the Product Development Process:
Case Example
Epilogue: What Should I Do Next?
Glossary
References
Index