Roman Plaichner

Kachestwo uslug w sektore zdrawoohraneniq

Faktory, kotorye priwodqt k uluchsheniü kachestwa medicinskih uslug

• Broschiertes Buch

Produktbeschreibung

Cel' dannoj bakalawrskoj raboty - i) dat' obzor istorii kachestwa uslug w sektore zdrawoohraneniq i ii) prolit' swet na faktory, kotorye mogut uluchshit' kachestwo uslug w sektore zdrawoohraneniq. Krome togo, budet predstawlena swqz' mezhdu ätimi faktorami i tem, kak oni wliqüt na kachestwo obsluzhiwaniq w sektore zdrawoohraneniq w celom. 5 faktorow, kotorye priwodqt k powysheniü kachestwa obsluzhiwaniq, mozhno uwidet' w modeli GAP Zejtamla, Berri i Parasuramana (1988), oni byli sobrany i proanalizirowany ochen' tschatel'no. Drugie faktory, imeüschie neposredstwennoe otnoshenie k powysheniü kachestwa obsluzhiwaniq, byli zadokumentirowany i sopostawleny s ispol'zowaniem znachitel'noj literatury. Dannaq rabota pokazywaet, chto kachestwo obsluzhiwaniq w sfere uslug mozhno prirawnqt' k kachestwu obsluzhiwaniq w sfere zdrawoohraneniq. Kachestwo obsluzhiwaniq w osnownom powyshaetsq za schet minimizacii ili ustraneniq 5 faktorow, opisannyh w modeli GAP, kotorye tesno swqzany drug s drugom.

Produktdetails

• Verlag: Sciencia Scripts
• Seitenzahl: 80
• Erscheinungstermin: 14. August 2024
• Russisch
• Abmessung: 220mm x 150mm x 6mm
• Gewicht: 137g
• ISBN-13: 9786207944620
• ISBN-10: 6207944623
• Artikelnr.: 71458163

Autorenporträt

This thesis was written as part of the final semester of the "Business Administration for the Healthcare Sector" degree program at IMC FH Krems. The wish was to deal with and explain a topic in the field of quality management, as the interest in the QM area was driven by the internship in Switzerland in the 4th semester.