Dr Antonio Weiss is a Senior Partner at The PSC, a public services consultancy, advising senior clients on user-centred design, innovation thinking, and utilising technology to redesign public services to meet citizens needs. He is a globally recognised and published thought leader on strategy and management. He has over 15 years of experience advising high-profile organisations such as the NHS, UK Government Digital Service, Office for Artificial Intelligence and the UK Space Agency. His work has been featured across several media, including the Financial Times, The Guardian, and BBC Radio 4. He has published four books: 101 Business Ideas(FT Press) a number 1 WHSmith Business Bestseller;Key Business Solutions(FT Press), which was shortlisted for the CMI Management Book of the Year 2013;Management Consultancy and the British State (Palgrave Macmillan: 2019); andThe Practical Guide to Digital Transformation(Kogan Page: 2022). Antonio has a research post at the University of Cambridges Bennett Institute of Public Policy, investigating major change initiatives across governments globally. He frequently trains managers and leaders from major public and private sector organisations in change management, problem-solving and digital transformation.
PART I: THE OBTAIN PROBLEM-SOLVING PROCESS
1. Outline the question
2. Breakdown the issues
3. Test the hypothesis
4. Analyse the problem
5. Imagine the solution
6. Notify the stakeholders
7. Managing the stakeholders
8. Managing the team
PART II: CRITICAL BUSINESS TOOLS AND FRAMEWORKS
4Ps of marketing
5Cs of strategy
Ansoff Matrix
BCG growth-share matrix
Benchmarking
Brainstorming
Blank model canvas
De Bonos six thinking hats
Drill-down analysis
Empathy mapping
Kano analysis
McClellands theory of needs
McKinsey 7S framework
PESTEL
Porters five forces
Product-market fit
Service mapping
SWOT
Value chain analysis
Wardley mapping
