This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.
This book presents a framework and tools for measuring and managing performance at various levels within an organization, and helps managers re-think the ways KPIs can be implemented to meet organizational goals. It is relevant to HR and operational managers, and organizational leaders and public administrators at all levels.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Emanuel Camilleri is a visiting senior lecturer at Malta University and has authored several books. He has occupied senior management posts in industrial engineering, finance, and ICT sectors in Australia and Malta. Recently, he was appointed Chairman of the Planning Authority, Planning Board, Malta.
Inhaltsangabe
Part I: Performance Measurement: The Essentials of Key Performance Indicators 1. Performance Measurement: Key Performance Indicators Concepts 2. Performance Management Concepts and Related Tools 3. Root Cause Analysis and Its Impact on Performance Management 4. Performance Management Framework Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators 5. Strategic Management and Business Planning as a Basis for Establishing KPIs 6. Critical Success Factors for Establishing and Applying KPIs 7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs 8. Six Sigma: Basis for Continuous Process Improvement 9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement Part III: Practical Application of Performance Management Tools and Future Trends 10. Application of the Performance Management Tools: Private Sector 11. Application of the Performance Management Tools: Public Sector 12. Performance Measurement and Management: Future Trends
Part I: Performance Measurement: The Essentials of Key Performance Indicators 1. Performance Measurement: Key Performance Indicators Concepts 2. Performance Management Concepts and Related Tools 3. Root Cause Analysis and Its Impact on Performance Management 4. Performance Management Framework Part II: Performance Management Toolbox: Methods for Determining Key Performance Indicators 5. Strategic Management and Business Planning as a Basis for Establishing KPIs 6. Critical Success Factors for Establishing and Applying KPIs 7. Balanced Scorecard and Benchmarking: Basis for Applying KPIs 8. Six Sigma: Basis for Continuous Process Improvement 9. Business Excellence Models, Enterprise Risk Management, and Programme Management as a Basis for Performance Improvement Part III: Practical Application of Performance Management Tools and Future Trends 10. Application of the Performance Management Tools: Private Sector 11. Application of the Performance Management Tools: Public Sector 12. Performance Measurement and Management: Future Trends
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