Ron Zemke, Chip Bell

Knock Your Socks Off Service Recovery

• Broschiertes Buch

Produktbeschreibung

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.

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Produktdetails

• Verlag: AMACOM
• Seitenzahl: 226
• Erscheinungstermin: 24. September 2010
• Englisch
• Abmessung: 229mm x 152mm x 12mm
• Gewicht: 335g
• ISBN-13: 9780814470848
• ISBN-10: 081447084X
• Artikelnr.: 22071915

Autorenporträt

"Ron Zemke (Minneapolis, MN) is president of Performance Research Associates and author or coauthor of 25 books, including the best-selling Knock Your Socks Off Service series, Generations at Work (AMACOM 0-8144-0480-4), and Service America! Chip R. Bell (Dallas, TX) is a senior principal with Performance Research Associates and author or coauthor of 12 books, including Managing Knock Your Socks Off Service (AMACOM 0-8144-7784-4), Customers as Partners, and Beep, Beep: Competing in the Age of Road Runner."