Knowledge Management in Service Organizations
A multidisciplinary model
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'Knowledge Management' (KM) is yet a virgin field of managerial science, especially, when researched from a human resource perspective. Most studies of KM have focused on the use of IT, neglecting the importance of people for its successful implementation. This study is unique as it proposes a conceptual KM model that is multidisciplinary. It represents the first attempt to build a KM construct especially for the service industry and seeks to provide an alternative competitive strategy for transcending economic crises such as the one we are experiencing. Moreover, the survey findings of the mo...
'Knowledge Management' (KM) is yet a virgin field of managerial science, especially, when researched from a human resource perspective. Most studies of KM have focused on the use of IT, neglecting the importance of people for its successful implementation. This study is unique as it proposes a conceptual KM model that is multidisciplinary. It represents the first attempt to build a KM construct especially for the service industry and seeks to provide an alternative competitive strategy for transcending economic crises such as the one we are experiencing. Moreover, the survey findings of the model s application across a range of service companies provides useful insights on KM implications and raises valuable research questions for a future research agenda in management.
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