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"A thoroughly revised fourth edition of this text that updates all chapters and includes new sections with a focus on new KM practices"--
1 Introduction to Knowledge Management 1
2 Knowledge Management Processes 21
3 Knowledge Management Models 43
4 Knowledge Capture and Codification 71
5 Knowledge Sharing 117
6 Finding Knowledge 163
7 Organizational Culture 195
8 Knowledge Management Tools 221
9 Knowledge Management Strategy and Planning 253
10 Evaluating Knowledge Management 285
11 Organizational Learning and Organizational Memory 307
12 Knowledge Continuity Management 331
13 The Knowledge Management Team 353
14 Future of Knowledge Management and Concluding Thought 369
Index 377
