This book explores the ways in which professional groups develop specific interactional procedures for conducting and representing their activities, all of which contribute to a distinctive collaborative identity. It highlights the drawbacks as well as the advantages of collaborative talk, pointing to ways of improving professional performance.
'The writing style is clear and accessible. Concepts are carefully explained and the transcripts are readable and illuminating. I would highly recommend this book to researchers and postgraduate students, and trainers and managers, who are interested in talk and collaboration at work.' - Janet Maybin, Applied Linguistics