Based on ethnographic observations of encounters between social workers and people with whom they do not have a shared language, this book analyses the impact of language discordance on the quality of professional service provision.
Based on ethnographic observations of encounters between social workers and people with whom they do not have a shared language, this book analyses the impact of language discordance on the quality of professional service provision.
Hilde Fiva Buzungu is Associate Professor at the department of social work, child welfare and social policy at Oslo Metropolitan University in Norway. Her research focuses on communicative interaction between professional practitioners and linguistic minorities, with particular attention given to issues of power and domination, communicative oppression and linguicist structures in society.
Inhaltsangabe
1.Introduction: Social work in a multilingual world. 2.Language discordant social work communication. 3.Complexity of talk in social work meetings. 4.Participation in social work meetings. 5.Communicative interaction in social work meetings. 6.Requesting clarification and reaching clarity. 7.Social work and human dignity in the context of language discordance.
1.Introduction: Social work in a multilingual world. 2.Language discordant social work communication. 3.Complexity of talk in social work meetings. 4.Participation in social work meetings. 5.Communicative interaction in social work meetings. 6.Requesting clarification and reaching clarity. 7.Social work and human dignity in the context of language discordance.
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