One size does not fit all! Success for your organization begins with knowing your unique business and which leadership practices are the right fit.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
William E. Schneider, Ph.D. is a consulting psychologist and co-owner of Corporate Development Group (CDG), a leadership and organizational development firm. He is the author of The Reengineering Alternative.
Inhaltsangabe
Contents Foreword xi Introduction: Your Enterprise Is a Living People System xv SECTION I THE FOUR LIVING ENTERPRISES 1 1. The Four Living Enterprises: Determining Your Organization's Type 3 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services 21 3. The Enrichment Enterprise: Elevating Customer's Lives 39 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services 57 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer 75 6. The System-Centric Mind-set: Start and Stay with Your Living System 93 SECTION II HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP 115 7. Focus: Establishing the Magnetic North for Your Enterprise 117 8. Configuration: Properly Connecting Core and Support Work Processes 129 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise 139 10. Balance: Keeping Your Strengths from Becoming Weaknesses 153 11. Adaptation: Adapting to Environmental and Life Cycle Changes 165 12. Conclusion 177 Appendix Analytics Using the Validated Assessments Available to You and Your Enterprise 181 The Enterprise-Level Assessments 182 Enterprise Customer Promise Indicator (ECPI)TM 182 Enterprise Culture Indicator (ECI)TM183 Enterprise Leadership Team Indicator (ELTI)TM183 The Individual-Level Assessments 183 Individual Leader Indicator (ILI)TM 183 Individual Contributor Indicator (ICI)TM 184 References 185 Index195
Contents Foreword xi Introduction: Your Enterprise Is a Living People System xv SECTION I THE FOUR LIVING ENTERPRISES 1 1. The Four Living Enterprises: Determining Your Organization's Type 3 2. The Predictable and Dependable Enterprise: Providing Basic and Dependable Products and Services 21 3. The Enrichment Enterprise: Elevating Customer's Lives 39 4. The Best-In-Class Enterprise: Creating and Delivering Distinctive Products and Services 57 5. The Customized Enterprise: Delivering a Tailored Solution for Each Unique Customer 75 6. The System-Centric Mind-set: Start and Stay with Your Living System 93 SECTION II HOW TO CONNECT YOUR CUSTOMER PROMISE, CULTURE, AND LEADERSHIP 115 7. Focus: Establishing the Magnetic North for Your Enterprise 117 8. Configuration: Properly Connecting Core and Support Work Processes 129 9. Integration: Linking the Fifteen Drivers of Culture and the Three Drivers of Leadership to Your Unique Customer Promise 139 10. Balance: Keeping Your Strengths from Becoming Weaknesses 153 11. Adaptation: Adapting to Environmental and Life Cycle Changes 165 12. Conclusion 177 Appendix Analytics Using the Validated Assessments Available to You and Your Enterprise 181 The Enterprise-Level Assessments 182 Enterprise Customer Promise Indicator (ECPI)TM 182 Enterprise Culture Indicator (ECI)TM183 Enterprise Leadership Team Indicator (ELTI)TM183 The Individual-Level Assessments 183 Individual Leader Indicator (ILI)TM 183 Individual Contributor Indicator (ICI)TM 184 References 185 Index195
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