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Delve into the realm of hotel management to discover the management approach at the Ritz Carlton hotel chain. Why does this hotel work so well? How does the hotel operate? What motivates the employees to do what they do? What management practices are put into place? Within this text, we review general hotel management best practices, study factors influenced by management, interview a handful of hotel staff, breakdown collected survey findings, and analyze the Ritz Carlton management style compared to other hotel chains with one end goal: to see the strategies, tricks, and inner workings…mehr

Produktbeschreibung
Delve into the realm of hotel management to discover the management approach at the Ritz Carlton hotel chain. Why does this hotel work so well? How does the hotel operate? What motivates the employees to do what they do? What management practices are put into place? Within this text, we review general hotel management best practices, study factors influenced by management, interview a handful of hotel staff, breakdown collected survey findings, and analyze the Ritz Carlton management style compared to other hotel chains with one end goal: to see the strategies, tricks, and inner workings behind what exactly what makes Ritz Carlton a widely popular, well-known, and highly rated destination for many tourists all over the world.
Autorenporträt
Tiffany ist eine Hotelierin, Reiseliebhaberin und BA-Hotelmanagement-Absolventin in der Schweiz. Nachdem sie einige Jahre bei bekannten Hotelketten gearbeitet hatte, reflektierte sie während eines früheren Praktikums über das Innenleben des Hotelmanagements und wurde davon fasziniert. So recherchierte sie bei einer der renommiertesten Ketten der Welt: Ritz Carlton.