Jeff Grimshaw, Gregg Baron

Leadership Without Excuses: How to Create Accountability and High-Performance (Instead of Just Talking about It)

• Gebundenes Buch

Produktbeschreibung

IT'S TIME FOR YOU TO INCREASEEMPLOYEE ACCOUNTABILITY-NO EXCUSES! "Very engaging! Grimshaw and Baron provide practical coaching pointson how to translate leadership intentions into results." DAVE HILFMAN, SENIOR VICE PRESIDENT, CONTINENTAL AIRLINES "A timely collection of valuable lessons on how toprevent excuses before they happen." MICHAEL PIETRUNTI, PRESIDENT & CHIEF EXECUTIVE OFFICER,KYOCERA MITA AMERICA, INC. "Jam-packed with authentic examples and insights, this book encourages allleaders to actively look in the mirror and pay keen attention to the eff ectiveexecution of their most important responsibilities." JEFF IRMER, VP OF SALES, THE AMERICAS,HONEYWELL AUTOMATION AND CONTROL SOLUTIONS "It's never been more important for leaders to take responsibility anddrive accountability. Unfortunately, in too many organizations thoseare just words. Grimshaw and Baron provide practical guidanceon how to translate these ideas into authentic actions." JEFFREY A. HIRSCH, REGIONAL PRESIDENT, RESIDENTIAL SERVICES,NEW YORK CITY REGION, TIME WARNER CABLE About the Book There are three kinds of employees: Some areSaints; they're always accountable. Some areSinners; they're never accountable. But mostare Save-ables; sometimes they make goodchoices, sometimes they don't. What makesthe diff erence? Leadership without Excuses hasthe answers. Jeff Grimshaw and Gregg Baron help youput an end to the Save-ables' poor choicesand excuse-making-and convert them intoSaints. The secret is to communicate clear andcredible expectations, create compelling consequences,and lead conversations groundedin reality. In order to save the Save-ables, you need to: BOOST THE CLARITY AND CREDIBILITYOF YOUR HIGH EXPECTATIONS REWARD WHAT YOU WANT TO SEEMORE OF-AND STOP TOLERATINGWHAT YOU DON'T PROMOTE PERSONAL OWNERSHIP WHILESTRETCHING YOUR PEOPLE TAP INTO HIDDEN SOURCES OF MOTIVATION USE YOUR AUTHORITY EFFECTIVELY-BUT WISELY TREAT MISTAKES AS INTELLECTUAL CAPITAL PREVENT EXCUSES BEFORE THEY HAPPEN There's no excuse for putting up with excuses. Leadership without Excuses is for anyone whoactually wants to do something about it. It'sthe definitive guide to taking excuses outof the system and creating an environmentwhere accountability and performance areconsistently high. With this game-changingguide, you'll stop the excuses in their tracksand put your team on the path to success. Find out more at www.takeawayexcuses.com

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Produktdetails

• Verlag: McGraw-Hill Professional
• Seitenzahl: 304
• Erscheinungstermin: 19. März 2010
• Englisch
• Abmessung: 234mm x 158mm x 27mm
• Gewicht: 555g
• ISBN-13: 9780071600040
• ISBN-10: 0071600043
• Artikelnr.: 25446835

Autorenporträt

Jeff Grimshaw, a partner in the firm MGStrategy, is an expert on accelerating accountability and alignment. Over two decades, he's helped hundreds of leaders deliver the results on which they've staked their reputations. Grimshaw serves as senior advisor, Leadership Solutions, at stickK.com, helping leaders apply powerful insights from behavioral economics to improve performance. With POW/MIA activist Paul Pinkerton, he cofounded Paul's Kids Vietnam Children's Charity. Visit Jeff at mgstrat.com. Gregg Baron is president of Success Sciences, a research-based performance improvement firm that focuses on the points of customer contact (sales, service, collections, and technical service quality). As a certified management consultant, Gregg has more than two decades of experience helping senior leaders enhance their practices for leading change. Gregg is also a founding principal in The Institute for Organizational Effectiveness. Visit Gregg at success-sciences.com.

Inhaltsangabe

Part I: Proven Strategies for Communicating Clear and Credible Expectations Introduction 1. Equip your People for Moments of Truth and Tradeoff 2. Invest Excruciating Minutes to Ensure Role Clarity 3. Use Commander's Intent to Promote Ownership, Stretch Your People, and Align Them with Your Business Strategy 4. Compete for Attention 5. Boost the Credibility of Your High Expectations Part II: Proven Strategies for Creating Compelling Consequences 6. Reward What You Want to See More of. . . And Stop Tolerating What You Don't 7. Use the Other F-Word to Tap Hidden Sources of Motivation 8. Wield Your Biggest Stick: The Power to Take Things Away 9. Whnn You HaWheno Authority, Use Increased Confidence and Reduced Anxiety as Your Consequence Currency Part III: Proven Strategies for Leading Conversations Grounded in Empirical Reality 10. Whet the Appetite for Truth 11. Prevent Excuses before They Happen 12. Banish the Fantasies and Fetishes that Lead to Fingerpointing 13. Treat Mistakes as Intellectual Capital and Give Negative Feedback That Doesn't Freak People Out Conclusion