Leading Ancillary and Support Departments to Higher Performance
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"Ancillary and support departments are essential partners in ensuring that a healthcare organization achieves its patient safety and experience goals. To be successful, healthcare leaders must understand these departments and how to optimize their performance. This book examines the key principles for effectively and efficiently leading ancillary and support teams throughout a healthcare system and shares best practices from direct patient care as well as from diagnostic, therapeutic, and nonclinical services"--

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Produktbeschreibung
"Ancillary and support departments are essential partners in ensuring that a healthcare organization achieves its patient safety and experience goals. To be successful, healthcare leaders must understand these departments and how to optimize their performance. This book examines the key principles for effectively and efficiently leading ancillary and support teams throughout a healthcare system and shares best practices from direct patient care as well as from diagnostic, therapeutic, and nonclinical services"--
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Autorenporträt
Frank R. Tortorella, MBA, JD, FACHE, is vice president of accreditation, regulation, and certification at The University of Texas MD Anderson Cancer Center in Houston. In this role, he provides institutional strategic oversight and leadership for accreditations, regulations, and certifications. He previously served as vice president of clinical support services. Prior to joining MD Anderson, Tortorella served as vice president of finance and vice president of ambulatory care at Advocate Illinois Masonic Medical Center in Chicago. He holds a bachelor of arts degree from Harvard University, a master of business administration degree with a specialization in healthcare administration from the University of Chicago, and a law degree with a concentration in health law from Loyola University Chicago. Tortorella is also an adjunct professor at the Beazley Institute for Health Law and Policy at the Loyola University Chicago School of Law and at the Robert F. Wagner Graduate School of Public Service at New York University. He has served as a Baldrige examiner at the state and national level.