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The qualities of a leader have long been touted as crucial in business. Recently however, the managerial expertise that is absolutely crucial to complement these leadership skills has become a little unfashionable; to our collective detriment! This book will help you - the manager - succeed in your job. You'll find it full of tools and tips and the answers to many practical questions such as: • How can we give our staff the time and attention they need? • How can we support different behavioural styles? • How can we best deliver direct feedback? • How can we prepare for and succeed in tough conversations?