Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.
Lead your organization with a customer experience vision that captures the voice of the customer and empowers employees to improve how they develop, market and sell your products and services.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Chapter 00: Introduction; Chapter 01: Build Your Approach Getting Started; Chapter 02: Build Your Approach Engaging Your Team; Chapter 03: Listen and Learn Hearing Your Customers; Chapter 04: Listen and Learn Leveraging Customer Service; Chapter 05: Educate and Design Telling Your Customer's Story; Chapter 06: Educate and Design Shaping Processes and Technology; Chapter 07: Inspire and Execute Building Customer Advocacy; Chapter 08: Inspire and Execute Delivering Perfection; Chapter 09: Adjust and Innovate Assessing and Improving; Chapter 10: Adjust and Innovate Keeping the Momentum Going
Chapter 00: Introduction; Chapter 01: Build Your Approach Getting Started; Chapter 02: Build Your Approach Engaging Your Team; Chapter 03: Listen and Learn Hearing Your Customers; Chapter 04: Listen and Learn Leveraging Customer Service; Chapter 05: Educate and Design Telling Your Customer's Story; Chapter 06: Educate and Design Shaping Processes and Technology; Chapter 07: Inspire and Execute Building Customer Advocacy; Chapter 08: Inspire and Execute Delivering Perfection; Chapter 09: Adjust and Innovate Assessing and Improving; Chapter 10: Adjust and Innovate Keeping the Momentum Going
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