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WALKING IN ANOTHER PERSON'S SHOES . . . Empathetic leadership is characterized as a leader's ability to increase productivity in the workforce by invoking a personal connection with their colleagues, staff, subordinates, and customers-identifying with their feelings, ideas, perspectives, opinions, and emotions. Taking into account the cultures and backgrounds of those we lead goes a long way in cementing a connection. Being compassionate and sensitive, not just listening but feeling is the act of truly understanding the other person. A key part of emotional intelligence, empathy is demonstrably effective at improving communication, which results in highly productive outcomes. Statistically, empathetic managers are typically better performers. Empathetic salespersons make more sales and have a greater number of returning customers. Ditto for politicians, doctors, celebrities, or any other occupation that calls for walking in another person's shoes.>About the Author Dr. Gail Ferreira is an independent consultant, public speaker, and project manager. She is an associate professor with five leading universities, specializing in research, technology, global business, and technology project management. An expert enterprise agile leader, Dr. Ferreira is skilled in removing inefficiency while delivering value and first-to-market innovation for high-growth organizations. She has helped clients from ideation to delivery in large-scale enterprise environments. Dr. Ferreira is the author of Leading the Agile Enterprise and Leading the Empathic Agile Enterprise.