Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.
Explains that the international success of Starbucks begins with a promise: to inspire and nurture the human spirit - one person, one cup, and one neighborhood at a time. This title offers a perspective on the leadership principles that drove the iconic coffee company's resurgence from serious setbacks during the economic downturn.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC's On the Money.
Inhaltsangabe
Foreword vii Acknowledgments ix 1. The Starbucks Connection 1 PRINCIPLE 1 Savor and Elevate 2. If You Don't Have Passion for Your Product,Why Should Your Customer? 11 3. From Replicable and Consistent toMagical and Unique 36 Principle 2 Love to Be Loved 4. It's a Matter of Trust and Love 63 5. It Must Thrive Inside toBe Experienced Outside 85 Principle 3 Reach for Common Ground 6. Assume the Universal:Serve the Unifying Truths of Humans 111 7. Respect, Celebrate, and Customize:Listening and Innovating to Meet Local,Regional, and Global Needs 133 Principle 4 Mobilize the Connection 8. Growing the Connection Through Technology 158 9. Personal Relationships Translate:Sharing the Love from People to Products 181 Principle 5 Cherish and ChallengeYour Legacy 10. Honor the Past, but Don't Be Trapped in It 207 11. Taking the Long View:Building Success That Lasts 229 12. Forging a Real Lifestyle Connection 253 Bibliography 259 Index 279
Foreword vii Acknowledgments ix 1. The Starbucks Connection 1 PRINCIPLE 1 Savor and Elevate 2. If You Don't Have Passion for Your Product,Why Should Your Customer? 11 3. From Replicable and Consistent toMagical and Unique 36 Principle 2 Love to Be Loved 4. It's a Matter of Trust and Love 63 5. It Must Thrive Inside toBe Experienced Outside 85 Principle 3 Reach for Common Ground 6. Assume the Universal:Serve the Unifying Truths of Humans 111 7. Respect, Celebrate, and Customize:Listening and Innovating to Meet Local,Regional, and Global Needs 133 Principle 4 Mobilize the Connection 8. Growing the Connection Through Technology 158 9. Personal Relationships Translate:Sharing the Love from People to Products 181 Principle 5 Cherish and ChallengeYour Legacy 10. Honor the Past, but Don't Be Trapped in It 207 11. Taking the Long View:Building Success That Lasts 229 12. Forging a Real Lifestyle Connection 253 Bibliography 259 Index 279
Rezensionen
"An accessible and practical guide to corporate success." Publisher's Weekly 20130828
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