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How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.

Produktbeschreibung
How do some organizations consistently achieve high quality products and services? In concise and straightforward language, Dr. Blake explains how the best organizations combine total quality and great leadership practices to create and sustain total customer satisfaction.
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Autorenporträt
Orlando E. Blake, PhD, CPT is an expert in conflict resolution, executive coaching, and performance improvement, with over 30 years of experience guiding organizations, leaders, and individuals through complex conflict scenarios.He has served on prestigious mediation panels in California and has held senior positions in major corporations.