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While Lean and Six Sigma have been traditionally used in manufacturing, today's leading organizations are recognizing their value in the IT arena. Once a company has settled on best practices, they must ensure that these processes are efficient, stable, and capable. This book presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. The authors explain how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. The text also describes how Lean and Six Sigma can be used together to move the mean and reduce variability around the mean. Case studies illustrate application of various techniques.