Letitia Baldrige

Letitia Balderige's New Complete Guide to Executive Manners

• Gebundenes Buch

Produktbeschreibung

America's #1 bible of business manners is rewritten for the '90s and includes such issues as sexual harrassment, non-discriminatory managing, substance abuse, disabled workers, and other timely topics. Every business person, from entry-level to CEO, needs this guide to the behavior that spells success.

Produktdetails

• Verlag: SIMON & SCHUSTER
• Seitenzahl: 672
• Erscheinungstermin: Oktober 1993
• Englisch
• Abmessung: 246mm x 196mm x 46mm
• Gewicht: 1243g
• ISBN-13: 9780892563623
• ISBN-10: 0892563621
• Artikelnr.: 21101866

Autorenporträt

Letitia Baldrige was an American etiquette expert, public relations executive, and author who was most famous for serving as Jacqueline Kennedy’s Social Secretary. Known as the "Doyenne of Decorum," she wrote a newspaper column, ran her own PR firm, and along with updating Amy Vanderbilt’s Complete Book of Etiquette, she published twenty books.

Inhaltsangabe

Contents
Acknowledgments
Author's Note
Why We Need a New Book on Business Manners
PART I
THE EXECUTIVE AT EASE
1 The Executive at Ease on the Job
BEING AT EASE ANYWHERE IN THE BUSINESS WORLD
Knowing When to Say "Please"
How Many Times a Day Should One Say "Please?"
Knowing How to Apologize
Knowing How to Say "Thank You"
Ways in Which to Say "Thank You" for Substantive Favors or Gifts
Compliments -- The Best Way to Accept and Give Them
A Smart Manager Compliments His Staff
Compliment Your Peers
Compliments Are to Be Accepted, Not Rejected
If You're a Mean Person, Eventually You'll Get Caught Being Mean
When You're the New Kid on the Block
When You Have Moved from a Large to a Small Company
BEING AT EASE IN MEETING AND GREETING IN THE BUSINESS WORLD
What's in a Name?
The Art of Introducing People
When People Mis-Introduce You, Do You Correct Them?
Remembering Names Takes Practice
Using Nicknames in the Workplace
What's in a Handshake?
When Do You Shake Hands?
When Do You Not Shake Hands?
Points of Protocol in Handshaking
When You Have Clammy Hands
Hugging and Kissing in Greeting
BEING AT EASE IN MOVING AROUND
Going Through Doors
Going Through Swinging Doors
KEEPING YOUR SENSE OF HUMOR ABOUT YOUR GAFFES
2 The Executive at Ease with Staff, Peers, and Superiors
AN EXCELLENT MALE OR FEMALE MANAGER, WORKING SMART
AN INTELLIGENT MANAGER HELPS A NEW EMPLOYEE ADJUST
THE MANAGER'S STAFF AND PEERS
A GOOD MANAGER MAKES FRIENDS AT WORK
THE FIRST PERSON TO PROJECT THE COMPANY'S IMAGE: THE RECEPTIONIST
THE SYMBOL OF GOOD MANNERS AT WORK: THE ADMINISTRATIVE ASSISTANT OR
EXECUTIVE SECRETARY
Change the Title and Upgrade the Job
How to Introduce Your Secretary
Having Your Secretary Run Personal Errands for You
Promote Your Secretary
THE YOUNG MANAGER AND HIS OLDER EMPLOYEES
YES, A WOMAN EXECUTIVE HAS SPECIAL NEEDS AND PROBLEMS -- ALL OF THEM
SOLVABLE
An Intelligent Woman Manager Relates to Her Male Colleagues
The Woman Executive Copes with Unwelcome Advances
When a Woman Manager Doesn't Need or Want a Certain Friend
When a Single Person Does Not Wish to Date Another Single Person Who Keeps
Asking
A GOOD MANAGER DEALS WITH RATHER THAN AVOIDS EMPLOYEES' PERSONAL PROBLEMS
3 The Executive Receives, Visits, and Dines with Others
THE PROPER WELCOME MAT FOR YOUR BUSINESS CALLERS
How to Gracefully Get Someone to Leave Your Office
CUSTOMER TOURS
WHEN MANAGERS RECEIVE AND VISIT ONE ANOTHER
When You Are the One Receiving a Business Visitor
When You Are the One Making the Business Visit
ELEVATOR ETIQUETTE
THE EXECUTIVE AT EASE AT THE TABLE
When to Sit Down at the Table
Beginning the Meal
Napkins
Your Posture at Table
Control Your Nervous Habits
The Meal Is Served
First Course
Fish Course
Sorbet Course
The Entree
Salad and Cheese Course
Dessert
When You Are Served
When Salad Is a Separate Course Before Dessert
The Coffee Cup and Saucer
The Finger Bowl
Serving Yourself
Where Do You Leave Your Eating Utensils on the Plate?
When You Have Paused in Eating
When You Have Finished Eating a Course
Holding Your Flatware Properly
How to Eat with Chopsticks
Maneuvering Around Difficult-to-Eat Foods
When You're on a Diet, Make It a State Secret
Eating-at-Your-Desk Etiquette
4 The Executive at Ease When Traveling
THE POLITE TRAVELER
Manners Concerning Automobiles
The Obnoxious Airplane Traveler
CORPORATE JET ETIQUETTE
WHEN JUNIOR AND SENIOR EXECUTIVES TRAVEL TOGETHER
In the Limo
In an Executive's Own Car
CONVERSATION WHEN THE YOUNG EXECUTIVE IS ALONE WITH A SENIOR EXECUTIVE
YOUR MANNERS AT A HOTEL
Tipping at a First-Class, Big-City Hotel
Keeping Your Cool
A SMART WOMAN MANAGER KNOWS HOW TO TRAVEL SAFELY AND WELL
When a Woman Dines Alone in Public
When a Woman Does Business in Her Hotel Suite
SOME ADVICE TO INTERNATIONAL TRAVELERS
BEING AT EASE AT SPORTS AND AT PLAY WHEN AT MEETINGS, CONVENTIONS, OR
COMPANY OUTINGS
Your Swimming Pool Manners
Sports Spectating
5 The Executive Faces Problems in Today's Working World Which Never Existed
Before
A GOOD MANAGER DOES NOT USE SEXIST LANGUAGE
"Men," "Women," "Guys," and "Gals"
"Chairman," "Chairwoman," "Chairperson," "Chair-Whatever"
Terms of Endearment in the Office: A Definite Negative
Chivalry Isn't Dead, It's Just No Longer Gender-Based
What Was This Old-School Gallantry That Prevailed Until the 1970s?
SEXUAL HARASSMENT
Some Personal Observations
What Is Sexual Harassment?
Defensive Responses to Sexual Harassment
When You Decide to Report Him to Senior Management
Men Who Are Sexually Harassed
A GOOD MANAGER FACES UP TO SEX IN THE OFFICE TODAY
Dating Someone in the Office
Talking About Your Sex Life
Sex and Affairs in the Office
Showing Too Much Affection
When You Know There's a Female Boss-Male Employee Problem, Take It to Lunch
Homosexual Relationshipsr
A GOOD MANAGER RECOGNIZES THE RIGHTS OF THE COMPANY'S DISABLED EMPLOYEES
MANAGING THE HIV-POSITIVE EMPLOYEE OR STAFFER
A GOOD MANAGER KNOWS HOW IMPORTANT FAMILY BENEFITS ARE TO EMPLOYEES TODAY
THE PREGNANT WOMAN MANAGER
Hooray for the Baby!
Tips to the Pregnant Executive's Co-Workers
The Unmarried Pregnant Woman
Announcing It to the Office When You Adopt
Infant Feeding and Breast-Feeding in the Office
DIVERSITY, PLURALISM, AND RACISM IN THE WORKPLACE
People Have Different Preferences in How They're Referred To
Derisive Terms for People of a Specific Race, Gender, or Creed
The Managerial Responsibility
Apologizing for a Racial Slur
A Good Manager Cares About Ethics
"The Unethical" at Work, at Play, at Home
Teaching Ethics Begins in Childhood
The Ethics of Reporting Someone for a Crime
ADDICTION AND SUBSTANCE ABUSE
GUIDELINES FOR THE NEW SELF-MANAGERS INCREASINGLY WORKING AT HOME TODAY
Affirmative Actions for the Entrepreneur with a Home Office
Keep Up Your Professional Look
Don't Become Out of Touch with the Real World Outside the Home
6 When the Executive Hires or Fires -- Or Is in the Reverse Situation
PRESENTING YOURSELF FOR AN INTERVIEW
WHEN YOU HAVE TO LET SOMEONE GO FOR ECONOMIC REASONS
WHEN YOU HAVE BEEN THE ONE LET GO
HUNTING FOR A NEW JOB WHILE YOU ARE STILL EMPLOYED
AS YOU TAKE YOUR LEAVE
PART Il
THE PERSON-TO-PERSON SIDE OF BUSINESS LIFE
7 Executive Communications
WHEN YOU SPEAK
Your Voice: How You Sound to the Outside World
The Relationship Between Voice and Vocabulary
Speaking in Public
Getting Help from Professionals
THE APT OF CONVERSATION
Listening Is an Art
You Are Listening Well When...
Good Body Language Is Part of Good Conversation
Sharpening Conversation Skills
Good Conversationalists...
When You Can't Think of Anything to Say
How to Make Small Talk
Conversational Subjects to Avoid
Talking in Business-Social Situations
The Cocktail Party
The Tradition of Switching Conversation Partners at Large Dinners or
Lunches
The Host Is in Charge of the Conversation at His or Her Corporate Party
Table
TELEPHONE MANNERS
Management Should Take an Interest in What the Public Hears When Calling
the Company
How to Answer Your Telephone
How You Should Answer Your Telephone
How Your Secretary Should Answer Your Telephone
How to Advise People Who Answer Your Office Telephones
How to Take and Leave Messages
When Leaving Messages
Your Own Executive Telephone Manners
How to End Your Telephone Conversations
Other Telephone Techniques Managers Should Know
The Right Way for a Secretary to Announce Her Boss' Calls
When You Participate in a Conference Call
Putting People on Hold
Call-Waiting
For People Who Work at Home
Answering Machines
Voice Mail
Handling Calls of Complaint
When You Have Bad News to Impart
Dealing with an Answering Service
ELECTRONIC MANNERS
Cellular Phones
Laptop Computers
Beepers
Faxes
Speakerphones
Electronic Ethics
Making Electronic Mail More Human
Considerate Round-the-Clock Electronic Communications
Antidotes to an Overdose of Technology
WRITING THE PERFECT BUSINESS LETTER
Formal Business Letters
A Letter Versus a Fax
Some Points of Etiquette
Some Guidelines for Salutations
Complimentary Closings
Signature Block
Informal Business Letters
Letters to Congratulate or Mark Special Occasions
Acknowledging a Compliment
Letters Pertaining to Favors
Thanking for a Meal
Thanking Management for Gifts
Thanking a Colleague for a Personal Gift
Politely Refusing a Gift
Writing to a Journalist After an Interview
Letters of Encouragement
Letter to Consolidate a Contact
Retirement Letters
Letters for Difficult Circumstances
Letters Informing Someone Why He Didn't Get the Job or an Agency Why It
Didn't Get the Account
Letters of Reference and Recommendation
Introducing Someone Moving to Another City
Recommendation for Membership in a Club
Lukewarm Recommendation for Membership in a Club
Recommendation for Membership in a Professional Organization
Reference for an Executive Who Has Been Let Go
Letters of Resignation
From a Contented Executive
From an Unhappy Executive
Letters of Acceptance and Regret for an Invitation to Join the Board of a
Nonprofit Institution
Letter Accepting
Letter Regretting
Letter Declining to Endorse or Praise Something for Commercial Purposes
Letters of Complaint
Composing a Letter of Complaint
Fielding Letters of Complaint
Letters of Acknowledgment and Thanks
Helpful Hints on Thank-You Notes
Thanking a Colleague Who Defends You
Thanking Those Who
Volunteer on a Major Project
Thanking for a Job Interview
Thanking the Person Who Arranged for You to Have an Interview
HANDLING AN EXECUTIVE'S MAIL IN HIS OR HER ABSENCE
MEMOS
The Form of a Memo
Communicating by Memo with a Person Whose Name You Don't Know
Straight Memo Form
Simplified Letter Style
Memo-Letter Style
CHRISTMAS, HOLIDAY, AND GREETING CARDS
Holiday Card Etiquette
Greeting Cards for Someone Who Is Seriously Ill
ard8 The Executive Stationery Wardrobe: Why Everything You Send Out with
Your Name on It Matters
STATIONERY PROTOCOL
YOUR CORPORATE IDENTITY AND YOUR STATIONERY
THE ENTREPRENEUR'S FIRST STATIONERY
YOUR STATIONERY WARDROBE
Classic, Conservative Design
Less Conservative Design
Women Executives Often Need Stationery for Personal Use
Business Cards
Business Card Etiquette
The Design of the Business Card
Business Cards Abroad
Business Announcement Cards
The Design: Formal Versus Informal
9 Dressing for Business
WHEN YOU'RE BUYING CLOTHES FOR THE OFFICE, ASK YOURSELF SOME QUESTIONS
WHO CAN HELP YOU?
TO REMEMBER
A MALE EXECUTIVE'S WARDROBE IN A CONSERVATIVE OFFICE
Attending Black-Tie Events
Your Suits
Your Ties and Shirts
Your Shoes
Your Socks
HATS AND CAPS
Women's Hats
Summer Straw and Cloth Hats for Men and Women
FASHION AND THE WOMAN EXECUTIVE
A Woman Executive and Her Decolletage
A Woman Executive in Shorts, Culottes, and Pants
Suggestions for a Woman Executive's Wardrobe
Attending Black-Tie Events
Accessories
Makeup
Makeup Application Etiquette
Fragrance
CASUAL DRESS, OR "CASUAL DAY"
It's a Question of Good Judgment
The Psychology of Dressing Down
Dressing Casually But Properly
The Well-Dressed Casual Look for Men and Women
GROOMING
HAIR
Dyeing Your Hair
Wigs and Hairpieces
10 Doing International Business -- Profitably and Politely
THE IMPORTANCE OF SPEAKING FOREIGN LANGUAGES
When One Is Unfamiliar with a Foreign Language
Efficent and Kind Handling of the Interpreter
HOW TO FIND INFORMATION ON A FOREIGN CULTURE
CROSS-CULTURAL TRAINING FOR FAMILIES MOVING OVERSEAS
Cross-Cultural Training Centers
CITIZENS EMERGENCY CENTER TRAVEL ADVISORIES
GENERAL ADVICE FOR DOING BUSINESS WITH PEOPLE FROM OTHER COUNTRIES
When You Are Going There
Don't Forget...
When Your Business Colleague Is Coming Here from a Foreign Country
STANDING UP FOR YOUR COUNTRY ABROAD
INTERNATIONAL GIFT-GIVING
Ideas for Gifts
Gifts for Children
Female Executives Giving Gifts
A Special Gift for a Foreign Guest Speaker
What to Give a Colleague Who Is Going Abroad
Some Things You Should Know About Giving Flowers
YOUR FREE TIME ON YOUR BUSINESS TRIPS
AMERICAN HABITS THAT DISPLEASE PEOPLE FROM OTHER COUNTRIES
No Teasing About Sacred Matters, Not Even in Jest
THE IMPORTANCE OF PROPER DRESS WHEN DOING BUSINESS ABROAD
SOME REGIONS WHERE CUSTOMS ARE MARKEDLY DIFFERENT FROM THE WESTERN WORLD
Africa
Business Manners
Social Customs
Gifts
The Arab World
Business Manners
Social Customs
Gifts
Germany
Business Manners
Social Customs
Gifts
India
Business Manners
Social Customs
Gifts
Japan
Business Manners
Social Customs
Gifts
Korea
Business Manners
Social Customs
Gifts
The People's Republic of China
Business Manners
Social Customs
Gifts
11 Giving the Perfect Business Gift
SOME GENERAL GUIDELINES
GET HELP WHEN YOU NEED IT: THE GIFT CONSULTANT
THE REASONS WHY YOU SEND SOMEONE A GIFT
WHEN YOU DO NOT WISH PEOPLE TO BRING GIFTS TO A PARTY IN YOUR HONOR
BUSINESS GIFT IDEAS
Giveaways
The Corporate Logo Gift
Electronic Gifts
Sending Flowers
Food as a Business Gift
Liquor and Wine as Business Gifts
Bar Accessories
For Special People and Special Occasions
For the New Executive
For the Traveler
For the International Traveler
For a Colleague's Newly Decorated Office
EXCHANGING GIFTS IN THE OFFICE SHOULD BE DISCOURAGED
COMPANY POLICY PROHIBITING THE ACCEPTANCE OF GIFTS
AT HOLIDAY TIME
The Company Policy Toward Employees and Gifts
Your Own Holiday Gift Policy
Your Secretary
Ideas for Personal Holiday Gifts for Those in Your Professional Life
Christmas Tipping
A Gift of Money for People Who Serve You at Home
A Gift of Money Plus a Personal Gift
Keeping an Updated Gift List
PAYING FOR GIFTS
How Much Should You Spend?
THE MANNER OF PRESENTING THE GIFT
GIVING AND RETURNING THE INAPPROPRIATE GIFT
ACCEPTING AND ACKNOWLEDGING A GIFT
WHEN YOU HAVE BEEN SOMEONE'S GUEST FOR DINNER
From a Houseguest to a Host
BIRTHDAY PRESENTS IN THE BUSINESS WORLD
Birthday Cards
PRESENTS MARKING EMPLOYEES' SERVICE ANNIVERSARIES
WEDDING GIFTS
A Company's Wedding Gift for VIPs and Their Senior Executives
GIFTS FOR A BABY
GIFTS FOR SOMEONE WHO IS ILL OR INJURED
GIFTS FOR THE RETIREE
A GIFT OF ART
Gift Certificates to Art Galleries
If You Are Contemplating a Serious Gift of Art for a Colleague
Commissioning a Portrait
Other Commissioned Works
PART III
THE PROTOCOL OF BUSINESS LIFE
12 Business Protocol
DEFERENCE: THE BASIS OF PROTOCOL
You Are Showing Deference When...
HOW TO SEAT GUESTS AT A TABLE ACCORDING TO RANK AND COMPANY POSITION
The First Priority: Your Officially Ranked Guests
When You Have a Foreign Guest
A Guest's Elevated Standing in Your Community
Your Own Company Colleagues and Business Colleagues from Other Companies
In a Law or an Accounting Firm
In the Health Care Business
Your Guide to Official Ranking of U.S. Officials and Diplomats
Official Rankings for U.S. Officials
Researching Your Official Guest's Rank
When Both Husband and Wife Have Official Ranks or Titles
When Spouses Are Not Present
Seating at Round Tables
Open Seating
THE PROTOCOL OF LARGE CIVIC-SOCIAL FUNCTIONS
The Invocation
The National Anthem
Displaying the Flag
TOASTING
Who Does the Toasting?
Why Make a Toast?
Who Gets Toasted at Your Table?
At What Point in the Meal Should a Toast Be Made?
When You Give a Toast
Returning a Toast
The Very Short Toast as an Automatic Sign of Welcome
When Sentimentality Is Appropriate
The Best Toast Ever Made
PROPER FORMS OF ADDRESS
"Jr.," "Sr.," "2nd," "3rd," and So On
The Use of "Ms."
Professional Titles
The Use of "Doctor" for a Ph.D.
Addressing Invitations to Couples
When Both Husband and Wife Are Doctors
When a Woman Has Kept Her Own Name
When They Are Living Together Unmarried
When the Wife Outranks Her Husband
Addressing People as "Sir" and "Ma'am"
When to Use a First Name
"The Honorable" -- A Title of Respect in America
How to Address an Envelope Using "The Honorable"
When Highly Ranked People Are No Longer in Office
When a U.S. President Is No Longer in Office
Addressing Government Officials: A Sampling
Addressing Spouses of Officially Ranked People
Addressing a Military Man or Woman
Addressing Religious Officials
Protestant Clergy
Mormon Clergy
Roman Catholic Hierarchy
Eastern Orthodox Communion
Jewish Faith
Military Chaplains
Addressing U.S. Ambassadors to Other Countries
Addressing Foreign Ambassadors to the United States
Writing and Speaking to Officials of Foreign Republics
Western European Titles
Writing and Speaking to the Royal Family of Great Britain
Making Conversation with a Royal
Writing and Speaking to the Peerage
Canadian Officials
Writing and Speaking to Officials at the United Nations
Addressing Foreign Professionals
Addressing Women in Foreign Countries
13 Running and Attending Meetings and Conferences, From Inter-Office to
International
WHY MEETINGS ARE HELD
THE EFFECTIVE MEETING CHAIRMAN
THE EFFECTIVE MEETING PARTICIPANT
GET THE MOST OUT OF THE MEETINGS YOU ATTEND
Think Before Speaking
GOOD MANNERS AT ROUTINE MEETINGS OUTSIDE THE OFFICE
MEETING MANNERS AWAY FROM HOME
When Spouses or Dates Come Along
A LARGE MEETING AT CORPORATE HEADQUARTERS
The Person in Charge
THE ANNUAL SHAREHOLDERS' MEETING: A COMPANY'S MOST IMPORTANT LARGE MEETING
Time and Place of the Annual Meeting
Communicating the Details
Mailing the Annual Report
Ensuring Security and Comfort
Keeping Order
Shareholders' Manners at Meetings
The Agenda
THE BOARD OF DIRECTORS MEETING
The Importance of Good Communication Among Board Members
When a Director Attends His First Meeting
The Director's Manners
The Group Photograph of the Board
THE ANNUAL SALES CONFERENCE
Conference Centers for Training and Planning Sessions
Meeting Planners International
VIDEOCONFERENCING
CHOOSING A CONFERENCE OR SEMINAR LOCATION
When You Are Booking a Facility for Your Company
Negotiating for the Site and Services
Tips and Gratuities
THE MEETING PLANNER'S NOTEBOOK
1. Basic Information
2. Evaluation of the Facility
3. Post-Meeting Evaluation of the Facility
4. Invitations to the Meeting
5. The Budget
6. Transportation Checklist
7. Room Assignments
8. Inventory of Supplies for the Meeting When the Facility Has No Business
Center
9. Flowers
10. Audiovisual Checklist
11. Speakers and Entertainers
12. Meeting Room Floor Plans
13. The Menu
14. Thank-You Notes
15. Final Letter to the General Manager of the Facility
MEETING REGISTRATION
Badges
THE HOSPITALITY SUITE
THE PRESS ROOM
14 Business Entertaining
YOU ENTERTAIN MORE THAN YOU THINK
THE ART OF PLEASING PEOPLE
AN IMAGINATIVE PLACE FOR YOUR PARTY
ENTERTAINING YOUR COLLEAGUES
Inviting the Boss
When the Boss Invites You
Inviting Colleagues with and without Spouses or Dates
ENTERTAINING THE OUT-OF-TOWN BUSINESS GUEST
The Care of an Out-of-Town VIP Visitor
COMPILING THE GUEST LIST
The Well-Blended Guest List
Keep These Names on File Cards
ADVICE ON CUTTING YOUR ENTERTAINMENT BUDGET
WHEN A COMPANY-HOSTED EVENT MUST BE CANCELLED OR POSTPONED
Contractual Obligations in Cancelling an Event
Some Actions to Consider When Cancelling a Large Company Event
THE COMPLETE GUIDE TO PLANNING AND RUNNING THE BIG CORPORATE EVENT
Plan Your Event Like a Military Campaign
The Party Planner Looks Above, Beyond, and Behind
Putting Your Big Party Plan Together
THE PARTY PLANNER'S NOTEBOOK
1. Basic Information
2. Budget
3. Guest List
4. Invitations
5. Caterer: Food and Beverages
6. Florist
7. The Tent for Dancing
8. Diagrams of Room Floor Plans
9. Party Decor
10. Party Protocol
11. Music and Entertainment
12. Press Coverage of the Event
13. Security Arrangements
SEATING AT A LARGE PARTY
The Dais
Organizing the Dais Group
The Seating on the Dais
Substitutions on the Dais
Alternatives to the Dais
Learn How to Seat According to Rank
How to Get Help in Ranking Your Guests
How to Do the Seating
Making the Door Lists
Table Cards Are a Good Idea for a Large Function
When the Guests Enter the Ballroom
The Party Planner Needs Copies of the Overall Table Plans
Introducing Guests to the Hosts
When There Is No Receiving Line
When There Is a Receiving Line
When a Large Party Needs an "Introducer"
Menus and Place Cards
Menu Cards
Place Cards
A SOUVENIR DINNER PROGRAM FOR GUESTS AT AN IMPRESSIVE EVENT
THE ROLE OF THE COHOST OR SPOUSE AT A LARGE EVENT
THE IMPORTANCE OF THE MEAL SERVICE
Points to Remember in the Service of a Buffet
The Food You Serve at Your Parties
The Caterer's Imagination Is Essential
What You Serve Today
The Pursuit of Healthy Food in Menu Planning
Vegetarians and Animal Activists
Religious Dietary Laws Should Be Observed
Regional Specialties
When You Are Doing a Banquet in Honor of Guests from Another Country
More Tips on Menu Planning
A Completely American Menu Is Fine, Too
Sample Menus for Sit-Down Meals
Serving Coffee
Liqueurs and Brandy
A PARTY GIVEN FOR THE ARTS
A BUSINESS TEA PARTY -- WHY NOT?
THE COMPANY'S CHRISTMAS PARTY
The Most Important Part of the Annual Employee Party: The Behavior of Host
and Guest
HAVING ENTERTAINMENT WHEN YOU ENTERTAIN
When Not to Schedule Entertainment
When to Schedule Entertainment
Retain an Entertainment Consultant for a Large Event
Things to Remember
Be Tough with Your After-Dinner Speakers
The Role of the Master of Ceremonies
Advice to the Master of Ceremonies
The Party Manager Makes a Few "Speakers' Rules"
Give Your Speakers Good Logistical Support
When You Have a Celebrity
WHEN SERVING OR CONSUMING ALCOHOL
To Drink or Not to Drink
Keep in Mind the Corporate Responsibility in Serving Alcohol
Helping Control Costs When You Serve Alcohol
The Cash Bar
The Service of Wine
The Decanter: When You Give a Business Dinner at Home
When a Waiter or Waitress Serves the Wine
The Wines at a Formal Dinner
The Wines at an Informal Dinner
After-Dinner Drinks
If You're Ordering Wine for Your Guests in a Restaurant
Tasting the Wine in a Fine Restaurant
The Proper Wineglass
Serving Beer
Beer Etiquette
Entertaining a Recovering Alcoholic
WHEN YOU ENTERTAIN OR ARE ENTERTAINED IN A RESTAURANT
Showing Courtesy Toward the Restaurant Owner
Restaurant Manners for the Host
Restaurant Manners for the Guest
Restaurant Manners for Host and Guest
Tipping When You Entertain in a Restaurant
Tipping in a Fast-Food Take-Out Place
WHEN YOU ENTERTAIN IN THE EXECUTIVE DINING ROOM
Corporate Dining Manners for the Junior Executive
WHEN YOU ENTERTAIN IN A PRIVATE CLUB
When You Are Someone's Private Club Guest
When the Circumstances Are Right to Entertain in Someone Else's Club
WHEN YOU ENTERTAIN WITH A SANDWICH AT YOUR DESK
WHEN YOU ENTERTAIN AT HOME: THE MOST FLATTERING INVITATION OF THEM ALL
Entertaining at Home Requires Organization and Sensitivity
The Planning Aspects of an Important Dinner at Home
What Kind of Service?
The Spouse Cohosts an Important Dinner at Home
Cohosting in an Executive's Home Where There Is No Spouse
When Your Guests Should But Won't Go Home
When You're a Guest in Someone Else's Home
THE CORPORATE COCKTAIL PARTY
Cocktail Party Manners
The Staff Should Be Trained to Work the Cocktail Party
Different Parties at the Cocktail Hour
Where to Have a Cocktail Party
Basic Equipment
What the Bartender Will Need
Drink-Making for the Well-Stocked Bar
Items Needed for a Minimally Stocked Bar
Guaranteed to Succeed: A Nonalcoholic Bar
The Number of Bars and Servers Needed
Glasses
Cocktail Party Food
Typical Cocktail Party Menu
Typical Cocktail-Buffet Menu
Food to Have at the Cocktail Hour When Times Are Good
Menu for a Dessert-Buffet Reception
SMOKING MANNERS
Most People Feel a Smoker Should...
A Nonsmoker Should...
The Polite Cigar or Pipe Smoker
SOCIAL DRUG USE WHEN YOU E