A handbook for ebusinesses attempting to manage the flow of goods, services, and information, this guide addresses the challenges of running an ebusiness, including operating a warehouse and packing orders; tracking shipments; managing inventory; and handling returns, warranties, and technical support.
A handbook for ebusinesses attempting to manage the flow of goods, services, and information, this guide addresses the challenges of running an ebusiness, including operating a warehouse and packing orders; tracking shipments; managing inventory; and handling returns, warranties, and technical support.
Janice Reynolds is a writer, editor, speaker, and consultant in information technology and the Internet/intranet. Prior to starting her own consulting firm in 1995, Ms. Reynolds was the litigation manager of a large New York City law firm. She is the author of The Complete E-Commerce Book . She has edited numerous technical books and led several e-commerce development teams. Ms. Reynolds provides advice to numerous budding entrepreneurs as the 'E-commerce Expert' on Allbusiness.com. She also consults with established companies concerning their technical needs.
Inhaltsangabe
INTRODUCTION CHAPTER 1: SETTING THE STAGE CHAPTER 2: MAKI NG THE MOVE: E-BUSINESS INFRASTRUCTURE CHAPTER 3: ADOPTING A B2B MODEL CHAPTER 4: THE E-TAILERS CHAPTER 5:THE PARTNERS:OUTSOURCING THE TECH CHAPTER 6: SHIPPING CHAPTER 7: LOGISTICS AND/OR FULFILLMENT MODELS CHAPTER 8: STRATEGIZING AND PLANNING FOR AN LFMS CHAPTER 9: FULFILLMENT: IN - HOUSE OR OUTSOURCE ? CHAPTER 10: EXPLOITING LOGISTICS AND FULFILLMENT TECHNOLOGY CHAPTER 11: IT'S ALL ABOUT THE CUSTOMER CHAPTER 12: THE 3RS GO GLOBAL
INTRODUCTION CHAPTER 1: SETTING THE STAGE CHAPTER 2: MAKI NG THE MOVE: E-BUSINESS INFRASTRUCTURE CHAPTER 3: ADOPTING A B2B MODEL CHAPTER 4: THE E-TAILERS CHAPTER 5:THE PARTNERS:OUTSOURCING THE TECH CHAPTER 6: SHIPPING CHAPTER 7: LOGISTICS AND/OR FULFILLMENT MODELS CHAPTER 8: STRATEGIZING AND PLANNING FOR AN LFMS CHAPTER 9: FULFILLMENT: IN - HOUSE OR OUTSOURCE ? CHAPTER 10: EXPLOITING LOGISTICS AND FULFILLMENT TECHNOLOGY CHAPTER 11: IT'S ALL ABOUT THE CUSTOMER CHAPTER 12: THE 3RS GO GLOBAL
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