Emma Weber, Patricia Pulliam Phillips, Jack Phillips

Making Change Work

How to Create Behavioural Change in Organizations to Drive Impact and Roi

• Broschiertes Buch

Produktbeschreibung

Underpinned by decades of research and application, Making Change Work shows that the lynchpin that connects change initiatives and their ultimate success is behavioural change. The book brings together the ROI Institute's established methodology for aligning projects and programmes to business needs and for evaluating impact and ROI with the Turning Learning Into Action methodology developed by Emma Weber to support learning transfer. It offers a step-by-step process that partners with any business initiative requiring behavioural change, providing the critical link bridging the knowledge and application. At the heart of the methodology is a framework for reflective conversation, ensuring accountability and aligning people to the desired outcomes.

Cutting through complex change theory, Making Change Work is a 'how to' guide, providing an end-to-end approach to solve the problem that businesses have grappled with for so long from change projects that don't deliver business impact. It includes real life case studies from organizations such as BMW and the University of NSW Department of Innovation on how organizations are using the framework to create successful outcomes that are not just demonstrated but that are delivered and measurable. It is ideal for any professional who is embarking on any organizational initiative requiring change and evaluation of the subsequent ROI, whether it is a learning initiative, quality initiative or change initiative.

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Produktdetails

• Verlag: Kogan Page
• Artikelnr. des Verlages: 5854
• Seitenzahl: 296
• Erscheinungstermin: 1. Mai 2016
• Englisch
• Abmessung: 234mm x 156mm x 17mm
• Gewicht: 456g
• ISBN-13: 9780749477608
• ISBN-10: 0749477601
• Artikelnr.: 44493073

Autorenporträt

Emma Weber is the founder of Lever Learning and developer of the Turning Learning into Action methodology. Lever Learning delivers programmes throughout 16 countries and in 11 languages. Users of the TLA methodology include companies such as BMW, Apple, Electrolux, Landrover Jaguar, Colgate, Suncorp, Cisco and Nokia. A recognized authority on the transfer of learning, Emma has been a guest speaker on learning effectiveness at conferences in Australia, New Zealand and the USA.

Inhaltsangabe

• Section - 01: Why change?;
• • Chapter - 01: The need for results from change;
  • Chapter - 02: Business alignment: The V Model;
  • Chapter - 03: Current failures of behavioural change;
• Section - 02: TLA process and theory;
• • Chapter - 04: The TLA process and applications;
  • Chapter - 05: Preparation;
  • Chapter - 06: ACTION conversation;
• Section - 03: Evaluation;
• • Chapter - 07: Evaluation planning;
  • Chapter - 08: Data collection;
  • Chapter - 09: Data analysis;
  • Chapter - 10: Reporting results;
• Section - 04: TLA in practice;
• • Chapter - 11: Making TLA work: Skill set;
  • Chapter - 12: Making TLA work: Guiding the conversations;
  • Chapter - 13: How to roll out TLA in line with the alignment model;
  • Chapter - 14: Case study: UNSW Innovations at UNSW Australia;
  • Chapter - 15: Case study: Successfully managing a mature workforce

Rezensionen

"A great combination of practical advice, real-world experience and solid theoretical underpinning, Making Change Work provides the vital bridge between L&D practice and the behavioural change that ensures business impact." Donald H Taylor, Chairman, Learning and Performance Institute