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Making IT Lean presents Lean concepts and techniques for improving processes and eliminating waste in IT operations and IT Service Management. The authors provide a context for discussing several areas of application within this domain, allowing you to quickly gain insight into IT processes and Lean principles. The text reviews IT Service Management, with reference to the IT Infrastructure Library (ITIL®) as a framework for best practices. Filled with straight forward examples, it provides enough modeling tools so you can start your Lean journey right away.