Making Work Visible
Ethnographically Grounded Case Studies of Work Practice
Herausgeber: Szymanski, Margaret H; Whalen, Jack
Making Work Visible
Ethnographically Grounded Case Studies of Work Practice
Herausgeber: Szymanski, Margaret H; Whalen, Jack
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An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time.
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An overview of Xerox's social science tradition, with detailed case studies that show how client engagement was conducted over time.
Produktdetails
- Produktdetails
- Verlag: Cambridge University Press
- Seitenzahl: 408
- Erscheinungstermin: 18. April 2011
- Englisch
- Abmessung: 228mm x 153mm x 22mm
- Gewicht: 559g
- ISBN-13: 9780521176651
- ISBN-10: 0521176654
- Artikelnr.: 32869508
- Verlag: Cambridge University Press
- Seitenzahl: 408
- Erscheinungstermin: 18. April 2011
- Englisch
- Abmessung: 228mm x 153mm x 22mm
- Gewicht: 559g
- ISBN-13: 9780521176651
- ISBN-10: 0521176654
- Artikelnr.: 32869508
Introduction Margaret H. Szymanski and Jack Whalen; Part I. Work Practice
Study in Historical Context: 1. Work practice and technology: a
retrospective Lucy Suchman; 2. Engineering investigations: what is made
visible in making work visible? Wes Sharrock and Graham Button; Part II.
Applying Work Practice Methods: 3. Uncovering the unremarkable Peter
Tolmie; 4. Work practices to understand the implications of nascent
technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using
field studies to inform the design of a mobile leisure guide for Japanese
youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around
Documents: 6. Exploring documents and the future of work Jennifer Watts
Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa
Purvis and Gabriele McLaughlin; 7. New ways of working: the implications of
work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes
A. Koomen; 8. Behind the scenes: the business side of medical records
Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical
and practical solutions to the problem of accurate colour reproduction in
the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill,
Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic
Roulland and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated
customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen;
11. Interactions at a reprographics store Erik Vinkhuyzen; 12.
Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter
Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland; 13.
Sign of the times at the department store: replacing paper with electronic
signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14.
Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G.
Bobrow; 15. Designing document solutions for airline maintenance advisories
Patricia Wall and Johannes A. Koomen; 16. Transforming information system
design: enabling users to design Yutaka Yamauchi; 17. Rethinking how
projects are managed: meeting communication across the organizational
hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer:
18. Fujitsu learned ethnography from PARC: establishing the social science
center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice
center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall
and Johannes A. Koomen; 20. Transferring ethnographic competence: personal
reflections on the past and future of work practice analysis Brigitte
Jordan.
Study in Historical Context: 1. Work practice and technology: a
retrospective Lucy Suchman; 2. Engineering investigations: what is made
visible in making work visible? Wes Sharrock and Graham Button; Part II.
Applying Work Practice Methods: 3. Uncovering the unremarkable Peter
Tolmie; 4. Work practices to understand the implications of nascent
technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using
field studies to inform the design of a mobile leisure guide for Japanese
youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around
Documents: 6. Exploring documents and the future of work Jennifer Watts
Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa
Purvis and Gabriele McLaughlin; 7. New ways of working: the implications of
work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes
A. Koomen; 8. Behind the scenes: the business side of medical records
Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical
and practical solutions to the problem of accurate colour reproduction in
the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill,
Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic
Roulland and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated
customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen;
11. Interactions at a reprographics store Erik Vinkhuyzen; 12.
Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter
Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland; 13.
Sign of the times at the department store: replacing paper with electronic
signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14.
Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G.
Bobrow; 15. Designing document solutions for airline maintenance advisories
Patricia Wall and Johannes A. Koomen; 16. Transforming information system
design: enabling users to design Yutaka Yamauchi; 17. Rethinking how
projects are managed: meeting communication across the organizational
hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer:
18. Fujitsu learned ethnography from PARC: establishing the social science
center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice
center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall
and Johannes A. Koomen; 20. Transferring ethnographic competence: personal
reflections on the past and future of work practice analysis Brigitte
Jordan.
Introduction Margaret H. Szymanski and Jack Whalen; Part I. Work Practice
Study in Historical Context: 1. Work practice and technology: a
retrospective Lucy Suchman; 2. Engineering investigations: what is made
visible in making work visible? Wes Sharrock and Graham Button; Part II.
Applying Work Practice Methods: 3. Uncovering the unremarkable Peter
Tolmie; 4. Work practices to understand the implications of nascent
technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using
field studies to inform the design of a mobile leisure guide for Japanese
youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around
Documents: 6. Exploring documents and the future of work Jennifer Watts
Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa
Purvis and Gabriele McLaughlin; 7. New ways of working: the implications of
work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes
A. Koomen; 8. Behind the scenes: the business side of medical records
Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical
and practical solutions to the problem of accurate colour reproduction in
the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill,
Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic
Roulland and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated
customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen;
11. Interactions at a reprographics store Erik Vinkhuyzen; 12.
Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter
Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland; 13.
Sign of the times at the department store: replacing paper with electronic
signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14.
Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G.
Bobrow; 15. Designing document solutions for airline maintenance advisories
Patricia Wall and Johannes A. Koomen; 16. Transforming information system
design: enabling users to design Yutaka Yamauchi; 17. Rethinking how
projects are managed: meeting communication across the organizational
hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer:
18. Fujitsu learned ethnography from PARC: establishing the social science
center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice
center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall
and Johannes A. Koomen; 20. Transferring ethnographic competence: personal
reflections on the past and future of work practice analysis Brigitte
Jordan.
Study in Historical Context: 1. Work practice and technology: a
retrospective Lucy Suchman; 2. Engineering investigations: what is made
visible in making work visible? Wes Sharrock and Graham Button; Part II.
Applying Work Practice Methods: 3. Uncovering the unremarkable Peter
Tolmie; 4. Work practices to understand the implications of nascent
technology Francoise Brun-Cottan and Patricia Wall; 5. Tokyo to go: using
field studies to inform the design of a mobile leisure guide for Japanese
youth Diane J. Schiano and Victoria Bellotti; Part III. Practices around
Documents: 6. Exploring documents and the future of work Jennifer Watts
Englert, Mary Ann Sprague, Patricia Wall, Catherine McCorkindale, Lisa
Purvis and Gabriele McLaughlin; 7. New ways of working: the implications of
work practice transitions Mary Ann Sprague, Nathaniel Martin and Johannes
A. Koomen; 8. Behind the scenes: the business side of medical records
Nathaniel Martin and Patricia Wall; 9. Seeing the right colour: technical
and practical solutions to the problem of accurate colour reproduction in
the digital print industry Tommaso Colombino, David Martin, Jacki O'Neill,
Mary Ann Sprague, Jennifer Watts-Perotti, Jutta Willamowski, Frederic
Roulland and Antonietta Grasso; Part IV. The Customer Front: 10. Integrated
customer service: re-inventing a workscape Jack Whalen and Marilyn Whalen;
11. Interactions at a reprographics store Erik Vinkhuyzen; 12.
Ethnography-inspired technology for remote help-giving Jacki O'Neill, Peter
Tolmie, Stefania Castellani, Antonietta Grasso and Frederic Roulland; 13.
Sign of the times at the department store: replacing paper with electronic
signs Johannes A. Koomen; Part V. Learning and Knowledge Sharing: 14.
Communal knowledge sharing: the EUREKA story Jack Whalen and Daniel G.
Bobrow; 15. Designing document solutions for airline maintenance advisories
Patricia Wall and Johannes A. Koomen; 16. Transforming information system
design: enabling users to design Yutaka Yamauchi; 17. Rethinking how
projects are managed: meeting communication across the organizational
hierarchy Erik Vinkhuyzen and Nozomi Ikeya; Part VI. Competency Transfer:
18. Fujitsu learned ethnography from PARC: establishing the social science
center Koji Kishimoto with a preface by Jack Whalen; 19. The work practice
center of excellence Luke Plurkowski, Margaret H. Szymanski, Patricia Wall
and Johannes A. Koomen; 20. Transferring ethnographic competence: personal
reflections on the past and future of work practice analysis Brigitte
Jordan.