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In view of human nature, the stress generated by the rationalisation of work, hierarchical relationships, personal difficulties and lack of motivation at work etc., these social ties are subject to occasional tensions that can lead to social conflicts. In the current context, where skilled labour is becoming scarcer, where employees know their value and are mobile, the authoritarian management model is no longer appropriate. Companies that stand out are those that know how to maintain good working relationships with their employees. Otherwise, conflict situations can generate significant costs for companies, as they have a negative impact on performance, absenteeism and productivity. This is why it is beneficial for companies to take a proactive approach and maintain good working relationships on a daily basis, rather than limiting themselves to resolving conflicts when they arise.