Julia Tum, Philippa Norton

Management of Event Operations

• Broschiertes Buch

Produktbeschreibung

The Management of Event Operations: project management, planning and customer satisfaction provides an introduction to the management of operations for the event planner and venue provider. Taking an holistic view of an event enterprise, it links the traditional topics within operations management to present a coherent and hands-on approach specifically for the events manager. The approach is pragmatic and is dictated by practical consequences and considerations, which are so important to an event manager who balances many views and needs from diverse stakeholders.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 304
• Erscheinungstermin: 23. September 2005
• Englisch
• Abmessung: 246mm x 189mm x 16mm
• Gewicht: 592g
• ISBN-13: 9780750663625
• ISBN-10: 0750663626
• Artikelnr.: 21004100

Autorenporträt

Julia Tum, Philippa Norton, J. Nevan Wright

Inhaltsangabe

Introduction
An overview of operations: The events organisations and project management
Assessing customer needs
How operations achieve strategic objectives
Managing inter-relationships within the event industry
An inner-view of operations: Planning and control of an event project and its implementation
Forecasting techniques and capacity management strategies
Scheduling, inventory and time management
Resource decisions
Overall quality: Managing staff motivations
What quality awareness offers
Project evaluation
Doing it differently
Glossary
Index