Managing and Improving Quality - Sahay, Amar
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Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The book discusses the concepts and dimensions of quality, costs of poor quality, the importance of quality in this highly competitive global economy, and quality programs-Six Sigma and Lean Six Sigma that focus on improving quality in industries. The text integrates quality concepts, statistical…mehr

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Produktbeschreibung
Quality is a discipline that focuses on product and service excellence. This book is about improving the quality of products and services. The improved quality and reliability lead to higher perceived value and increased market share for a company, thereby increasing revenue and profitability. The book discusses the concepts and dimensions of quality, costs of poor quality, the importance of quality in this highly competitive global economy, and quality programs-Six Sigma and Lean Six Sigma that focus on improving quality in industries. The text integrates quality concepts, statistical methods, and one of the major tools of quality-Statistical Process Control (SPC)-a major part of Six Sigma control phase. A significant part of the book is devoted to process control and the tools of SPC-control charts-used for monitoring, controlling, and improving the processes by identifying the causes of process variation. The fundamentals of control charts, along with SPC techniques for variables and attributes, and process capability analysis and their computer applications are discussed in detail. This book fills a gap in this area by showing the readers comprehensive and step-wise solutions to model and solve quality problems using computers.
Autorenporträt
Dr. Amar Sahay is a professor of decision sciences engaged in teaching, research, consulting, and training. He holds a BS in production engineering (BIT, India), MS in industrial engineering, and a PhD in mechanical engineering-both from the University of Utah. He has taught and is teaching at several institutions in Utah, including the University of Utah (School of Engineering and Management), SLCC, Westminster College, and others. Amar is a certified Six Sigma Master Black Belt and is also lean manufacturing/lean management certified. He has contributed a number of research papers in national and international journals/proceedings to his credit. Amar has authored around 10 books in the areas of data visualization, business analytics, Six Sigma, statistics and data analysis, modeling, and applied regression. He is also associated with QMS Global LLC, a company engaged in data visualization, analytics, quality, lean six sigma, manufacturing, and systems analysis services. Amar is a senior member of the Industrial & Systems Engineers, the American Society for Quality (ASQ), and Data Science.