Peter Ruff, Khalid Aziz

Managing Communications in a Crisis

• Gebundenes Buch

Produktbeschreibung

A comprehensive, practical handbook outlining how to prepare for a crisis (in terms of media and stakeholder relations) and what to do if and when one hits.

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Produktdetails

• Verlag: Taylor & Francis
• Seitenzahl: 192
• Erscheinungstermin: 2. Februar 2004
• Englisch
• Abmessung: 234mm x 156mm x 13mm
• Gewicht: 449g
• ISBN-13: 9780566082948
• ISBN-10: 0566082942
• Artikelnr.: 47823211

Autorenporträt

Peter Ruff's media career began at a local newspaper, then onto local radio and into the BBC, where he worked for 18 years on news and current affairs for both radio and televsion. For four years he was the BBC's Moscow correspondent and, in 1986, informed the world of the nuclear disaster at Chernobyl. After leaving the BBC he became Director of Communications for a major international waste company that was under pressure from environmental campaigners. Later he took charge of media relations for the chemical industry, dealing with environmental crises involving the chemical, oil, pharmaceutical and biotechnology sectors. Through The Aziz Corporation, he advises major FT 250 companies on crisis management communications. Khalid Aziz spent the first twenty years of his career in the media. Trained by the BBC, he went on to work for a range of news and current affairs programmes from Newsbeat on Radio One to Panorama. He worked extensively as both presenter and producer, receiving industry awards for his broadcasting excellence. Khalid founded The Aziz Corporation in 1983 and today it is the UK's leading spoken communications consultancy. Crisis management is a key element in the company's consultancy portfolio, along with other areas of communications such as media handling and presentation skills.

Inhaltsangabe

Part 1 Understanding Crises and the Theory of Communication
Chapter 1 Understanding crises
Chapter 2 Elements of crisis management
Chapter 3 Stakeholders and audiences
Chapter 4 Third-party endorsement
Chapter 5 Communications in a crisis
Chapter 6 Science versus emotion
Chapter 7 How the media works
Chapter 8 Single-issue lobby groups
Chapter 9 Lobbying
Chapter 10 The price of failure
Part 2 Practical Crisis Communication
Chapter 11 Practical steps to prepare for a crisis
Chapter 12 Internal audiences
Chapter 13 The spokesperson
Chapter 14 The crisis team
Chapter 15 Crisis planning and whistle-blowing