Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.
Understand how to embed a coherent and collaborative approach to conflict management and prevention in the workplace with this practical guide for HR professionals.Hinweis: Dieser Artikel kann nur an eine deutsche Lieferadresse ausgeliefert werden.
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
Chapter 00: Introduction; Section ONE: Putting conflict into context; Chapter 01: What's wrong with contemporary conflict management and what to do about it; Chapter 02: The lifecycle of a conflict How and why conflicts escalate; Chapter 03: The causes and the sources of conflict at work; Chapter 04: Managing conflict An employment law perspective; Section TWO: A practical guide to managing conflict; Chapter 05: Measuring the costs of conflict and the impact of a toxic culture; Chapter 06: The psychology of conflict and conflict management; Chapter 07: Routes to resolution Introducing the resolution spectrum; Chapter 08: Developing a resolution framework to resolve conflicts and concerns at work; Chapter 09: How to resolve a toxic workplace culture; Chapter 10: Mediation An in depth analysis of its many benefits and applications; Chapter 11: How to develop an internal mediation scheme; Chapter 12: Total conflict management A whole system approach for managing conflict; Section THREE: Resolution resources; Chapter 13: A quick conflict health check; Chapter 14: Glossary;
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