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A dynamic collection of tools, techniques, and strategies that will help you manage difficult people more effectively.

Produktbeschreibung
A dynamic collection of tools, techniques, and strategies that will help you manage difficult people more effectively.
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Autorenporträt
David Cotton is an international trainer, speaker, facilitator and author. He is a Felow of the British Institute for Learning and Development, a Member of the Institute of Leadership, and an accredited DISC practitioner. He has run a successful consultancy since the 1980s, working on 4 continents and more than 30 countries.