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This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
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This study is designed to advance the understanding of the causes and effects of emotions at work and extend existing theories to consider implications for the management of emotions.
Produktdetails
- Produktdetails
- Verlag: CRC Press
- Seitenzahl: 352
- Erscheinungstermin: 30. September 2002
- Englisch
- Abmessung: 231mm x 160mm x 22mm
- Gewicht: 503g
- ISBN-13: 9780765609380
- ISBN-10: 076560938X
- Artikelnr.: 21619205
- Verlag: CRC Press
- Seitenzahl: 352
- Erscheinungstermin: 30. September 2002
- Englisch
- Abmessung: 231mm x 160mm x 22mm
- Gewicht: 503g
- ISBN-13: 9780765609380
- ISBN-10: 076560938X
- Artikelnr.: 21619205
Charmine E. J. Hartel, Neal M. Ashkanasy, Wilfred J. Zerbe
1: Managing Emotions in a Changing Workplace
I: Change
2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
4: Myths About Emotions During Change
II: Conflict/Interpersonal
5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood
8: Managing Emotion in Workplace Relationships
III: Decision Making
9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
10: Emotional Intelligence: The Conceptual Issue
11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
12: Managing Emotions in Decision Making
I: Emotional Labor
13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
14: Emotional Work and Emotional Contagion
15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
16: Emotional Labor and the Design of Work
17: What Are the Management Tools That Come Out of This?
I: Change
2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
4: Myths About Emotions During Change
II: Conflict/Interpersonal
5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood
8: Managing Emotion in Workplace Relationships
III: Decision Making
9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
10: Emotional Intelligence: The Conceptual Issue
11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
12: Managing Emotions in Decision Making
I: Emotional Labor
13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
14: Emotional Work and Emotional Contagion
15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
16: Emotional Labor and the Design of Work
17: What Are the Management Tools That Come Out of This?
1: Managing Emotions in a Changing Workplace
I: Change
2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
4: Myths About Emotions During Change
II: Conflict/Interpersonal
5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood
8: Managing Emotion in Workplace Relationships
III: Decision Making
9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
10: Emotional Intelligence: The Conceptual Issue
11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
12: Managing Emotions in Decision Making
I: Emotional Labor
13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
14: Emotional Work and Emotional Contagion
15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
16: Emotional Labor and the Design of Work
17: What Are the Management Tools That Come Out of This?
I: Change
2: An Integrated Affective and Cognitive Model to Explain Employees' Responses to Downsizing
3: Analyzing Emotions for a Better Understanding of Organizational Change: Fear, Joy, and Anger During a Merger
4: Myths About Emotions During Change
II: Conflict/Interpersonal
5: The Role of Emotion and Emotion Management in Destructive and Productive Conflict in Culturally Heterogeneous Workgroups
6: A Model of Emotional and Motivational Components of Interpersonal Interactions in Organizations
7: How Are Moods Instigated at Work? The Influence of Relational Status on Mood
8: Managing Emotion in Workplace Relationships
III: Decision Making
9: Determinants of Intuitive Decision Making in Management: The Moderating Role of Affect
10: Emotional Intelligence: The Conceptual Issue
11: Grinning, Frowning, and Emotionless: Agent Perceptions of Power and Their Effect on Felt and Displayed Emotions in Influence Attempts
12: Managing Emotions in Decision Making
I: Emotional Labor
13: Obscured Variability: The Distinction Between Emotion Work and Emotional Labor
14: Emotional Work and Emotional Contagion
15: A Conceptual Examination of the Causal Sequences of Emotional Labor, Emotional Dissonance, and Emotional Exhaustion: The Argument for the Role of Contextual and Provider Characteristics
16: Emotional Labor and the Design of Work
17: What Are the Management Tools That Come Out of This?