Dorothy Strachan, Marian Pitters

Managing Facilitated Processes

A Guide for Facilitators, Managers, Consultants, Event Planners, Trainers and Educators

• Broschiertes Buch

Produktbeschreibung

The Facilitator s Guide to Planning and Managing Work Sessions is a new edition of the self published book, Workshop Management: Method to Magic. This book enables intelligent decision making in relation to organizing, planning and managing a successful session.

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Filled with customizable templates and checklists, this practical and comprehensive workbook will help organizers manage the often devilish details that underpin the success of facilitated group sessions. The authors cover such key topics as awareness about personal style, how participants are selected and invited, where a session is held, how presentations are aligned with session objectives, how to use worksheets, what food to serve, types of reports, and approaches to soliciting feedback. An accompanying Web site includes downloadable e versions of all the tools and templates in the book. Dorothy Strachan (Ottawa, ON, Canada) is a partner in Strachan Tomlinson (ST) and Associates in Ottawa, Ontario, Canada. Marian Pitters is the president of Pitters Associates Inc., a Canadian management consulting firm.

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Produktdetails

• Verlag: Wiley & Sons
• 1. Auflage
• Seitenzahl: 208
• Erscheinungstermin: 1. März 2009
• Englisch
• Abmessung: 217mm x 278mm x 19mm
• Gewicht: 672g
• ISBN-13: 9780470182673
• ISBN-10: 0470182679
• Artikelnr.: 25563732

Autorenporträt

Dorothy Strachan is a partner in Strachan-Tomlinson, a process consulting firm in Ottawa, Canada. She is the author of Making Questions Work and Process Design, both from Jossey-Bass. Marian Pitters is the president of Pitters Associates, a management consulting firm located in Toronto, Canada.?She has authored a number of manuals on facilitation and public adjudication.

Inhaltsangabe

Examples, Exhibits, and Tables xi Web Contents xiii Acknowledgments xv The Authors xvii Introduction xix About This Book xix A Quick Lookup Resource xxi Part 1 From Contact to Contract 1 1 Initial Contact 3 Completing a Preliminary Screen 5 Coordinates: Date(s) and Location
Purpose, Objectives, and Deliverables
Process Leadership
Eighteen Types of Processes Decision Making After the Screen 11 Communicating a Decision 13 2 Building Agreements That Work 15 Types of Agreements 16 Drafting Agreements 16 Agreements in Action: Four Maxims 18 1. Don't Start Work Without an Agreement
2. Bring Fresh Eyes to Your Experience
3. When in Doubt, Write It Out
4. Cock-ups Are Collaborative Work Plans and Cost Estimates 21 Developing Work Plans
Dealing with Pricing Perils Acting on Values 24 Part 2 Approach and Style 33 3 Approach 35 Integrated 35 Customized 36 Outcomes
People
Group Development
Ethnocultural Considerations
Literacy
Organizational Culture Systematic 38 Completing a Process Management Prompter
Accountability The Approach in Action: Integrated, Customized, Systematic 45 4 Style 51 High-Tech Teddy 52 Controlling Caroline 53 Loosey-Goosey Lucy 54 Overconsulting Oliver 55 Anxious-to-Please Annie 56 Bureaucratic Bill 57 Optimizing Management Styles 57 Part 3 Management X 5: Participants, Speakers, Logistics, Documents, Feedback 59 5 Participants 61 Clarify the Rationale for Participation 62 Monitor the Mix and Number of Participants 66 Consider Participant Types
Gatekeep Participant Numbers
Maintain a Participant Database Create the Invitations 73 Persuade
Inform
Engage
Determine the Focus
Obtain Input and Feedback
Write the Confirmation Letter 6 Speakers 95 Speaker Management 95 Clarify Requirements
Create Invitations
Confirm Expectations Presentation Guidelines 104 Opening Remarks
Speaker Introductions and Acknowledgments
Presentations by Experts
Presentations by Panels
Closing Remarks 7 Logistics 119 Select and Set Up the Site 120 Venue
Layout
Health, Safety, and Security
Technical and Audiovisual Support Enable Participant Engagement 132 Accommodating Differences
Identification
Accessibility Mobilize Yourself 137 Professional Supplies
Travel Arrangements
Personal Amenities Love those Logistical Letdowns! 140 8 Documents 143 Match the Documents to the Process 144 Produce the Documents 145 Make Documents Easy to Use
Design Attractive Formats
Customize Documents 9 Feedback 151 Review Feedback Approach and Tools 151 Finalize and Produce Feedback Tools 157 Construction
Look, Feel, and Sound Sample Feedback Tools 159 10 Endings and Beginnings 169 For the Session 169 For Yourself 171 References 173