Robert B. Denhardt, Janet V. Denhardt, Maria P. Aristigueta

Managing Human Behavior in Public and Nonprofit Organizations

• Broschiertes Buch

Produktbeschreibung

The only text in management and organizational behavior to focus on public organizations, nonprofit organizations, and school systemsthis book fosters competency in critical management and leadership skills including communication, motivation, teamwork, group dynamics, and decision making. Cases, self-assessment exercises, simulations, and evaluative instruments provide students the opportunity to experience the applied side of theories and to learn both cognitively and experientially. The Third Edition covers recent developments in the field including the emergence of 'positive organizational behavior.' New to the Third Edition - Includes substantial new coverage of leadership and change, offering insights from new research on positive organizational change, appreciative inquiry, and large-systems change - Provides new material on many contemporary topics such as creativity and design thinking, performance management and evidence-based management, communications technologies, and conflict resolution - Extends the discussions on diversity to include both cross-cultural diversity and generational diversity issues.

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Produktdetails

• Verlag: Sage Publications UK
• Seitenzahl: 525
• Erscheinungstermin: April 2012
• Englisch
• Abmessung: 251mm x 178mm x 28mm
• Gewicht: 907g
• ISBN-13: 9781412991650
• ISBN-10: 141299165X
• Artikelnr.: 34463174

Autorenporträt

Robert B. Denhardt is Professor and Director of Leadership Programs in the Sol Price School of Public Policy at the University of Southern California, Regents Professor Emeritus in the School of Public Affairs at Arizona State University, and Distinguished Visiting Scholar at the University of Delaware. Dr. Denhardt is a past president of the American Society for Public Administration and a member of the National Academy of Public Administration. Dr. Denhardt has published 22 books, including Managing Human Behavior in Public and Nonprofit Organizations, The Dance of Leadership, Theories of Public Organization, Public Administration: An Action Orientation, In the Shadow of Organization, and The Pursuit of Significance.

Inhaltsangabe

Preface 1. Organizational Behavior as a Way of Thinking and Acting The
Roots of Organizational Behavior Values and Assumptions of Organizational
Behavior Themes and Purposes of This Book 2. Knowing and Managing Yourself
Where Do We Begin? Life Experiences Your Lifeline Knowing Yourself Exercise
Ways of Thinking Improving Your Sense of Self Ways of Acting Thinking in
Action Increasing Self-Knowledge A Vision Statement Valuing Diversity
Privatizing the Cafeteria Laura's Employment Dilemma Some Career Advice
Appendix 2A: Reddin's Personal Values Inventory Appendix 2B: Fundamental
Interpersonal Relations Orientation (FIRO) Behavior Appendix 2C: Locus of
Control Appendix 2D: Career Orientation Inventory Appendix 2E: Emotional
Intelligence 3. Fostering Creativity Where Do We Begin? Ways of Thinking
Characteristics of Creative Individuals Conceptual Skills and Abilities
Creativity as a Behavior Creativity as a Process An Integrated Perspective
on Creativity Why Do We Need Creativity in Public Organizations? The
Creative Process Roles in the Creative Process Social and Structural
Connections Impediments to Creativity Other Ways of Thwarting Creativity
Fostering Creativity in Organizations Techniques for Improving Creativity
Enhancing Your Personal Creativity Ways of Acting Thinking in Action
Mindmapping Exercise Using Analogies A Creativity Challenge Adapting
Innovations Involving the Community 4. Managing Stress Where Do We Begin?
Symptoms of Stress Sources of Stress Coping with Stress Ways of Thinking
The Consequences and Costs of Stress Stress: Good, Bad, and Ugly Sources of
Stress on the Job Coping with and Managing Stress Ways of Acting Thinking
in Action Building Resilience Distress at DES Life Balance Exercise Having
Fun at Work Developing Your Own Stress Management Program Finding Happiness
5. Decision Making Where Do We Begin? Generating Alternatives The Horse
Grooming Case Package Delivery Ways of Thinking Models of Decision Making
Who Should Be Involved? What Techniques Are Available to Assist You? Ways
of Acting Thinking in Action A Decision-Making Framework New Charter School
Using the Decision Tree for Levels of Participation Using Performance
Information for Decision Making A Decision Diagnostic 6. Motivating
Yourself and Others Where Do We Begin? What Motivates You Now? What Will
Motivate You in the Future? Ways of Thinking What is Motivation? Changing
Perspectives on Motivation Ways of Acting Thinking in Action SOS in DHS: A
Problem of Motivation Staying Motivated Being an Energizer The Power of
Public Service 7. Leadership in Public Organizations Where Do We Begin?
What Makes a Good Leader? Your Experience as a Leader What is Your
Leadership Style? Ways of Thinking Traditional Approaches to Leadership
Contemporary Approaches to Leadership Leadership and Emotions: The Art of
Leadership Leadership in Culturally Diverse Organizations The Ethics of
Leadership Leadership in the Public Service Ways of Acting Thinking in
Action Developing a Leadership Autobiography A Debate Topic Transactional
Versus Transformational Leadership Assessing Your Leadership Style
Leadership When No One Is in Charge The Ethics of Leadership 8. Power and
Organizational Politics Where Do We Begin? Ways of Thinking Early Voices
Changing Perspectives on Workers and Organizations Questioning Power and
Authority Sources of Power Recognizing Power and Organizational Politics
Balancing Power Structural Aspects of Power Is Power a Positive Force or a
Destructive Force? Managing Power and Organizational Politics Gaining
Positive Political Skills Empowerment: More than Delegation Power and the
Public Services Ways of Acting Thinking in Action Politics and MBO: A Case
Study Observing Organizational Politics It's Not What You Know, It's Who
You Know? Annie's Dilemma Assessing Your Power Potential 9. Communicating
Effectively With Others Where Do We Begin? Ways of Thinking Improving
Interpersonal Communication Specialized Forms of Communication Exploring
Diversity and Intercultural Communication Ways of Acting Thinking in Action
An Exercise in Supportive Communication Turmoil in the Community
Development Department One-Way Communication Versus Two-Way Communication
Trends in Electronic Communication A Dispersed Workplace: A Case Study 10.
Working in Groups and Teams Where Do We Begin? Assessing Team Performance
Getting to Know Your Team Team Agreements Ways of Thinking Types of Teams
Implementing Teams Team Effectiveness Measuring Team Effectiveness
Individual Styles and Team Development Building a Collaborative Team Ways
of Acting Thinking in Action A Team-Building Exercise The Case of Guard
Uniforms Relocating a State Reformatory School A Team Exercise on Gender
and Pay Emotional Intelligence in Teams How Well Does Your Team Deal with
Conflict? 11. Managing Conflict Where Do We Begin? How Do You Behave During
Conflict? How Do Relationships Affect Conflict? What Type of Resistance Are
You Encountering? Ways of Thinking Theories of Conflict Sources of Conflict
Stages of Conflict Strategies of Negotiation and Conflict Management
Conflict and the Public Sector Ways of Acting Thinking in Action Asking
Questions Individual Needs Budget Surplus Case Study Parks and Recreation
Case Study Bayshore Child Development Center Conflict in an Emergency
Situation When is Conflict Healthy? 12. Organizational Change Where Do We
Begin? To Change or Not to Change? Your Orientation Toward Change
Discussing Your Experiences With Change Ways of Thinking Approaches to
Understanding Change Approaches to Bringing About Change The Management of
Change The Ethics of Managing Change A Final Note on Personal Change Ways
of Acting Thinking in Action Reasoning Processes in Organizational Change
Leading Change in Local Government An Approach to Leading Change 13.
Representing the Organization "On the Outside" Where Do We Begin? Networks
and Relationships Working With the Media Ways of Thinking The Core Skills
of External Relations Developing Effective Relations With the Legislature
Utilizing Technology Working With the Media Making Effective Presentations
The New Skills of External Relations Listening to Citizens, Clients, and
"Customers" Involving Citizens in the Work of Government Collaborating With
Others Ways of Acting Thinking in Action Improving Relationships with the
Legislature Improving Service Quality Exploring the World of Networks
Community Involvement in Changing Priorities 14. Managing Behavior in the
Public Interest The New Public Service Conclusion References Index About
the Authors

Rezensionen

"I like the book's action science approach to the topic. I teach experientially. I link this to organization learning models. So this book is a perfect format for me."