Eileen Milner

Managing Information and Knowledge in the Public Sector

• Gebundenes Buch

Produktbeschreibung

For the public sector, which is globally the largest employer of people and repository of information, managing information and knowledge is an extremely problematic area to address. The essence of both resources is that they are intangible, their impact and value cannot be measured through traditional accounting methods, yet they are also, paradoxically, where the greatest value and potential for improvement is located. In this book Eileen Milner introduces the reader to the concepts of information and knowledge and explores a variety of tools and techniques which may be usefully adopted in actively managing and developing these resources. Wherever possible real-life public sector case studies and examples are used to illustrate good practice, as well as some of the pitfalls of poor application. Down-to-earth and taking into account the critically important characteristics unique to public services, this will be an illuminating text both for managers and policy makers already working in the public sector and for those considering doing so.

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Produktdetails

• Verlag: Routledge
• Seitenzahl: 210
• Erscheinungstermin: 15. Juni 2000
• Englisch
• Abmessung: 240mm x 161mm x 16mm
• Gewicht: 487g
• ISBN-13: 9780415204224
• ISBN-10: 0415204224
• Artikelnr.: 21910707

Autorenporträt

Eileen Milner is a Principal Lecturer in Information Management at the University of North London

Inhaltsangabe

1 Introduction: defining information and knowledge 2 Developing an
information policy and strategy: the foundations of information management
3 Information management strategy in action: making a 'business' case 4
Knowledge management 5 Managing information, ideas and solutions: a focus
on the employee 6 ICTs as tools of IKM 7 Tension and paradox: issues of
information security, ownership, access, liability and openness 8 IKM as a
tool of social inclusion 9 Vision and revision: the case for IKM in the
public sector