Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this thoroughly revised and updated second edition, packed full of new features, shows readers how performance thinking has a substantial impact on the management of public organizations.
Topical and taking a bold stance in the contentious debate surrounding performance in the public sector, this thoroughly revised and updated second edition, packed full of new features, shows readers how performance thinking has a substantial impact on the management of public organizations.
Part 1: 1. An Introduction to Performance Measurement 2. The Perverse Effects of Performance Measurement 3. The Dynamics of Performance Measurement: Five Laws Part 2: 4. Design Principles for Performance Measurement 5. Trust and Interaction 6. Content and Variety 7. Dynamics: Towards Lively Performance Measurement Part 3: 8. Conclusions and Three Paradoxes
Part 1: 1. An Introduction to Performance Measurement 2. The Perverse Effects of Performance Measurement 3. The Dynamics of Performance Measurement: Five Laws Part 2: 4. Design Principles for Performance Measurement 5. Trust and Interaction 6. Content and Variety 7. Dynamics: Towards Lively Performance Measurement Part 3: 8. Conclusions and Three Paradoxes
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